about the role
Managing and scheduling customer changes worldwide.
Ensuring the professional and successful implementation of customer (and network) change management through a comprehensive risk assessment and feasibility analysis that will ensure customer satisfaction.
Risk evaluation and Feasibility Study
Point of contacts for queries and escalations concerning change management
Mastering the changes done on live connections in terms of coordinating the changes with all the involved entities
Involve in proactive actions to arrest the chronic issues before releasing the change on customer / Orange connection.
End-to-end ownership of all orders directly received from sales (Pure IPVPN bandwidth changes) accountable for meeting the Target Delivery Date (TDD)
Request configurations from VPO, ICM and AGN teams
Make all the pre checks before the change window time
Guide the field Engineer for all scheduled change activities
Make all the post checks after the change window time
Check with the customer that his application is running with no problems.
Send success report to all involved entities after the completing the change
B.Sc. Engineering, Telecommunications or Computer Science
Minimum 3 years of experience in the fields of Telecommunication and Networking
Minimum 2 years in a customer facing roles
Fluent in English
Should have good knowledge of Layer 1,2 and 3 OSI level troubleshooting skills.
Understanding of networking technology and systems utilized in global WAN and LAN
Business to business communications and IT systems environment.
Good interpersonal & knowledge of written / spoken English language
Good time management, and organizational skills.
Ability to work under pressure to deal with multiple tasks.
Ability to provide exemplary customer focused support in a fast paced environment.
Willingness to learn and expand knowledge with strong focus on Technical / soft skills.
Team work, uses a team approach to solve problem when appropriate.
Good knowledge and understanding of Change Management environment (ITIL certificate would be a plus)
Orange Business Services, Egypt MSC, is located at City Stars Complex at the heart of one of the biggest shopping malls in Cairo.
We are a Global organization with exposure to customers of diverse nationalities & backgrounds.
Orange aims to be recognized as an employer of choice by and not limited to being an ethical & socially responsible employer, offering career & development opportunities, providing a positive quality of life at work, and recognizing & rewarding our people for individual & collective contributions to our success.
Our benefits include supporting our people with the highest level of medical & life insurance to them, their spouses, & children while having a strong network to discounted rates at a number of providers.
Customer Services & Operations
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.
Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.