Service Management Architect
Orange
Cairo
منذ 44 يوم

Mission

The Service Management Architect is responsible to provide Service Management proposal (process, tool, people and cost) for Managed Services bids enabling Orange to win profitable deals and maximizing SM sales throughout the sales life cycle from lead generation to operation.

Key metrics

Winning SM proposal balancing cost and compliance fulfilling customer requirementsSatisfaction of bid team (Account team, Solution Director, Commercial, and product experts) providing excellent deliverables on timeValidation of custom solutionSatisfaction of implementation team

Responsibilities

Understand Orange Service Management capabilities

Develop SM market knowledge to differentiate Orange proposal from competition

Understand Customer’s SM requirements and influence its requirements

Develop profitable and successful SM proposal (process, tool, people) including the transition and transformation of the customer current mode of operation to the final mode of operation

Validate SM solution with stakeholders (bid team, delivery, account team, product manager, etc)

Ensure that all SM systems, tools and people required to support the solution are included in each Service Block

Document SM proposal in Story Board and write SM proposal text (SLA, Statement of Work, and any specific SM schedules)

Present Orange SM capabilities and SM proposal to customer

Hand over SM solution to implementation owner

Raise awareness and expertise in sales to identify and qualify SM opportunities

Interface with SM practice and delivery to influence offering and capabilities

about you

Skills / Experience / Qualifications

Fluent in English including writing and presentation skills

Free to travel in MEA at short notice and for extended periods

Min 5 years of operation experience with preference for operation management experience

Experience of Service Level Management

ITIL certified, ISO 20k, CMMI, Cobit knowledge, VeriSM, SIAM / MSI

Process design experience (workflow, BPMN, RACI)

Sound commercial experience, ability to balance cost and quality

Strong management of priority and time, ability to work under stress on tight deadlines

Committed

Ability to build trusted relationships with customer, suppliers and within organization

Hands on Project Management experience

Hands on experience of ITSM solutions (ServiceNow, Remedy, HPSM, Clarify, etc)

Knowledge of monitoring platforms (Nagios, Solarwinds, BMC, HP, IBM, etc)

Knowledge of application monitoring and analytics (Riverbed, Infovista, Splunk, NetResolve, etc)

Sales & Mktg - Ind, MEA&Russia

Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.

Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

Regular

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