Service Desk Engineer
Garden , Cairo, Egypt
منذ 19 يوم

Job Description :

  • Provides first line of support for the users by detecting, diagnosing and restoring the normal service as quickly as possible, in order to minimize disruption to business applications.
  • Support core banking applications .applications Support, troubleshooting for initial enquiries and escalation for more complex technical problems.
  • Act on the collected technical information requirement regarding to new projects and deployments.
  • Work directly with technology staff, and end users, to ensure the deployment and configuration of software based on the first line support perspective
  • Document, and track, case histories, issues, and actionable steps taken.
  • Ensure availability to be for 24 / 7.
  • Foster & maintain relationships with business stakeholders, support, testing and development team members.
  • Qualifications :

  • Bachelor's degree (Computer Science or Engineering)
  • Ability to work On-call 24 hours / day, 7 days / week
  • Problem analysis and problem-solving
  • Communication Skills - verbal and written
  • Analytical skills
  • Ability to meet deadlines and targets
  • Clear communication in English, both verbal and written
  • customer service skills
  • Adaptable to change
  • Ability to work in a fast pace, high pressure work environment
  • قدِّم
    بريدي الالكتروني
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