Henkel operates worldwide with leading brands and technologies in three exciting business areas : Laundry & Home Care, Beauty Care and Adhesive Technologies.
Our success is built on constant innovation and people who strive for excellence. Working at Henkel is much more than just a job.
It's a passion. Have you got what it takes?
This position belongs to the IT Department in Henkel's Shared Service Center. It is part of the corporate Digital Workplace Mobility Team and works in close collaboration with the central team in Düsseldorf.
What we offer
The System and Service Engineer EMM (Enterprise Mobility Management) and TEM (Telecommunication Expense Management) is a named expert for one or more of our used underlying applications which enables the Digital Workplace Mobility Team to provide global services for mobile devices.
This expert is responsible for the following :
Manage requests for EMM and TEM services by assessment of business requirements
Support the evaluation and tests of new applications and solutions in the area of EMM and TEM
Analyze current service status and manage incoming incidents and service requests in time
Involve the needed Stakeholders and reaches for a proper and timely solution of incidents as well as problems
Act as caretaker nd develop measures to prevent incidents for future
Actively escalate mis-led service cases and monitor the processes and measures to bring them back on track
Implement requests or changes and participate actively in the future development of our tools or processes under his / her responsibility
Who we are looking for
Bachelor's degree in Computer Science or Business Informatics
1 to 3 years of experience in a similar field
Expertise in Enterprise Mobility Management processes using modern MDM technologies and Microsoft O365 (especially Exchange Online)
Excellent understanding of Mobile Device Management (MobileIron)and MM processes in combination with ActiveSync and Office 365 Applications as well as Exchange and Tangoe TEM tool and its capabilities
Knowledge in Mobile Device Management Service Care
Proficient user of Microsoft Office applications