Service Operations Center Engineer
Garden , Cairo, Egypt
منذ 19 يوم

Job Description :

  • Operating in shifts to cover ADIB 24x7x365. The team will be responsible for the following :
  • 24 x 7 x 365 monitoring of All infrastructure components.
  • 24 x 7 x 365 monitoring of in scope systems availability.
  • SOC Infrastructure tuning feedback.
  • Creating new incident cases and sending it to incident management team for more investigations.
  • Monitor the security of ADIB’s Egypt Internet Banking web application on 24 hours per day / 7 days per week / 356 days per year basis.
  • Manage devices as per scope.
  • Detect incidents and report them to relevant stack holders after doing initial investigation and categorization of each incident.
  • Provide stack holders with vision into the system / applications status of the bank’s application through weekly and monthly reports.
  • Qualifications :

  • Bachelor's degree (Computer Science or Engineering)
  • Ability to work On-call 24 hours / day, 7 days / week
  • Problem analysis and problem-solving
  • Communication Skills - verbal and written
  • Analytical skills
  • Ability to meet deadlines and targets
  • Clear communication in English, both verbal and written
  • customer service skills
  • Adaptable to change
  • Ability to work in a fast pace, high pressure work environment
  • قَدِّم
    بريدي الالكتروني
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    استمارة الطلب