Customer Service Engineer II
Arrow Systems Integration, Inc.
Banha
منذ 6 يوم

Job Description :

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Project initiation & cost estimate :
  • 1- Sharing in the SOW preparation and address the customer SOW

    2- Responsible for the client communications related to the routine project activities agreed with the customer

  • Distribution & Planning :
  • 1- Check the customer's input / requested data versus SE database

    2- Distribute the customer's input along the charged team

    3- Address new data attributes requested with the charged teams

    4- Propose schedules

    5- Responsible for the client communications related to the routine project activities agreed with the customer

  • Monitor project activities :
  • 1- Monitor the project schedule, negotiate and resolve issues as they arise across areas of the project and where they impact on other activities, systems and projects.

    2- Review the risk register, detailed weekly progress reports of Team Principals.

    3- Record details of inquiries, comments and complaints, record details of actions taken, managing customers' Part list

    4- Responsible for the client communications related to the routine project activities agreed with the customer

  • Resolve customer feedbacks and new requests and self-development :
  • 1- Keeping customer satisfaction by solving customers' problems

    2- Follow with the charged team to recover the customers' problems

    3- Responsible for the client communications related to the routine project activities agreed with the customer

    4- Updates job knowledge by participating in educational opportunities

    EXPERIENCE REQUIREMENTS

  • At least 2 years’ experience inside the company.
  • Competent in Microsoft Office applications.
  • Has time management skills.
  • Superior written and verbal communication and interpersonal skills.
  • قدِّم
    قدِّم
    بريدي الالكتروني
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