Customer Service Engineer II
Arrow Systems Integration, Inc.
Banha
منذ 62 يوم

Job Description :

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Project initiation & cost estimate :
  • 1- Sharing in the SOW preparation and address the customer SOW

    2- Responsible for the client communications related to the routine project activities agreed with the customer

  • Distribution & Planning :
  • 1- Check the customer's input / requested data versus SE database

    2- Distribute the customer's input along the charged team

    3- Address new data attributes requested with the charged teams

    4- Propose schedules

    5- Responsible for the client communications related to the routine project activities agreed with the customer

  • Monitor project activities :
  • 1- Monitor the project schedule, negotiate and resolve issues as they arise across areas of the project and where they impact on other activities, systems and projects.

    2- Review the risk register, detailed weekly progress reports of Team Principals.

    3- Record details of inquiries, comments and complaints, record details of actions taken, managing customers' Part list

    4- Responsible for the client communications related to the routine project activities agreed with the customer

  • Resolve customer feedbacks and new requests and self-development :
  • 1- Keeping customer satisfaction by solving customers' problems

    2- Follow with the charged team to recover the customers' problems

    3- Responsible for the client communications related to the routine project activities agreed with the customer

    4- Updates job knowledge by participating in educational opportunities

    EXPERIENCE REQUIREMENTS

  • At least 2 years’ experience inside the company.
  • Competent in Microsoft Office applications.
  • Has time management skills.
  • Superior written and verbal communication and interpersonal skills.
  • قَدِّم طلبك ترشيحك
    قَدِّم طلبك ترشيحك
    بريدي الالكتروني
    بالنقر فوق "متابعة"، عطي نيوفو الموافقة على معالجة بياناتي وإرسال تنبيهات البريد الإلكتروني لي، وفقًا لسياسة الخصوصية الخاصة بنيوفو. يمكنني إلغاء اشتراكي أو سحب موافقتي في أي وقت.
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