Customer Service Consultant
Bupa UK
Cairo, Egypt
منذ 16 يوم

Job Introduction

Ensure an exceptional customer experience for our customers by swiftly and accurately responding to and resolving all customer requests and queries.

Customer contact will be across all communication channels phone, email, web chat and letter.

This is a diverse and skilled customer facing role where you will be responsible for resolving all customer queries to the customer’s complete satisfaction without the need to refer the customer on.

This will include resolving complex and challenging situations from all customer groups individual, Corporate and Intermediaries.

Your individual performance will be a key contribution to the department achieving all targets for quality, productivity, compliance and regulation.

You will be a customer service champion, putting the customer at the centre of everything you do and putting forward ideas for the continual improvement of the customer experience

Role Responsibility

  • Approving / rejecting all requests to authorize treatment before any surgery or procedure.
  • Deal with members’ telephone enquiries, evaluate the situation and apply business criteria and detailed knowledge of Bupa Global products to make appropriate decisions.
  • Respond to members’ correspondence either by phone or by writing following appropriate investigation, in line with Bupa Global policy and style.
  • Respond to members’ visits by evaluating their situation and requests and accordingly provide them with the necessary advice / action.
  • قَدِّم طلبك ترشيحك
    قَدِّم طلبك ترشيحك
    بريدي الالكتروني
    بالنقر فوق "متابعة"، عطي نيوفو الموافقة على معالجة بياناتي وإرسال تنبيهات البريد الإلكتروني لي، وفقًا لسياسة الخصوصية الخاصة بنيوفو. يمكنني إلغاء اشتراكي أو سحب موافقتي في أي وقت.
    واصل
    استمارة الطلب