time activation within the SLA, support in meeting the internal & external customer expectation
DTS entry of activated contracts on a daily basis. Submitting the suspension reports to sales team twice on daily basis Follow up on suspension release with the Sales team till order / contract completion Receive and Follow up on all Sales complaints with the concerned teams Receive & follow up on customer requirement / complaints regarding existing or new accounts and directing it to the right party.
Reassigning the accounts according to the Hunters / Farmers criteria manually Assigning churned account based on received reports and the manager’s feedback Communicate new offers / processes to Sales team once announced to ensure full awareness Ensure entering the ESIMs (Emergency SIMs ) on DTS smoothly thus controlling the withdrawal of ESIMs to SPOCs Issue manual cases memo for corrective actions in case of any system / human error.
Qualifications and Experience
Essential Qualifications and Experience
Desirable Qualifications and Experience
Special trainings / Credentials / Memberships / LicensesEssential :