Sales Support SpecialistSales Support Specialist
اتصالات
Cairo, EG
منذ 6 يوم

Role Objective

  • Process Enterprise Sales orders on all used systems for & order management , ensure its compilation & system submission, handle all complaints related to orders & requirement , facilitate business ensuring efficient workflow on-
  • time activation within the SLA, support in meeting the internal & external customer expectation

    Main Responsibilities

  • TT creation TT for all received contracts and contracts review , close relevant orders after receiving the contracts Review Docs ensuring that it meets the agreed upon criteria.
  • DTS entry of activated contracts on a daily basis. Submitting the suspension reports to sales team twice on daily basis Follow up on suspension release with the Sales team till order / contract completion Receive and Follow up on all Sales complaints with the concerned teams Receive & follow up on customer requirement / complaints regarding existing or new accounts and directing it to the right party.

    Reassigning the accounts according to the Hunters / Farmers criteria manually Assigning churned account based on received reports and the manager’s feedback Communicate new offers / processes to Sales team once announced to ensure full awareness Ensure entering the ESIMs (Emergency SIMs ) on DTS smoothly thus controlling the withdrawal of ESIMs to SPOCs Issue manual cases memo for corrective actions in case of any system / human error.

    Qualifications and Experience

  • Good communication skills
  • Excellent computer skills
  • Leadership skills
  • Essential Qualifications and Experience

  • Good leadership skills
  • Good communication skills
  • Time Management
  • Desirable Qualifications and Experience

  • Project management
  • Special trainings / Credentials / Memberships / Licenses

    Essential :
  • Leadership skills
  • Desirable :
  • Project Management
  • Project Management
  • قَدِّم طلبك ترشيحك
    قَدِّم طلبك ترشيحك
    بريدي الالكتروني
    بالنقر فوق "متابعة"، عطي نيوفو الموافقة على معالجة بياناتي وإرسال تنبيهات البريد الإلكتروني لي، وفقًا لسياسة الخصوصية الخاصة بنيوفو. يمكنني إلغاء اشتراكي أو سحب موافقتي في أي وقت.
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