Will be responsible for Selling Support Contract for both Hardware & Software (Small and Medium Accounts)
The candidate will be covering Middle East and Africa as main countries & will give support to other French speaking African Countries.
Performing Quality Assurance on regional Support renewals business
Producing Management reports on regional Support Renewals business
Maintain Good relations between Oracle & its customers
Eventually maintaining the regional approval function
Candidate will be primed and prepared to fill in for Support Renewal Rep role. By attending training, and meetings to understand the business to eventually fill in for gaps or work overflow needed.
Maintaining Support renewal revenue in the designated Accounts
Presenting quotations to clients and manage them through the approval process
Maintaining Support Renewal forecasts and Oracle Service Contracts system (OKS)
Building and maintaining relationships with decision makers in the designated Accounts
Executing sales activities (e.g. presentations)Negotiating and commercial management of designated Accounts
Managing the bid process through to closure Ensuring client issues are escalated to the relevant parties within Oracle Working with designated Partner organizations on specific opportunities
Work closely with Renewal Reps in the team
Build and maintain relationships within Support and across Lines of Business to ensure resources are made available as and when required write approval requests, where necessary, in compliance with Oracle standards.
Obtain appropriate management approvals.
Ensure the contracts are legally compliant and commercially viable
Maintain accurate records of all sales activities and key contacts in the Account
Produce regular and accurate forecasts as requested by the Support Sales Manager Ensure OKS is updated frequently
Maintain a breadth of knowledge of Oracle s products and Services
Operate in line with Oracle s business processes and procedures
Credibility Attention to detail Decision Making
Personal Drive Results orientation
Influencing and negotiating Customer Focus
Building effective relationships
Effective written and oral communication in business French
Arabic speakers essential
Organizational sensitivity and awareness
PROFESSIONAL COMPETENCIES :
Minimum 3-5 Years experience in IT Market
English and French Languages are a must
Ability to work under pressure
Excel, Financial tools competency
Oracle Support Market knowledge
Knowledge of sales cycle and process
As part of the Oracle employment process, candidates will be required to complete a pre-employment screening process, prior to an offer being made.
This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable)
Detailed Description and Job Requirements
Drive the renewal of Oracle*s contracts to existing customers.
Responsible for timely renewals for small to medium-sized customers in assigned territory. Educate customers on business practices and any associated contractual implications.
Ensure customer awareness and understanding of applicable elements of Oracle*s portfolio. Meet productivity expectations on outbound calls for renewals.
Manage exceptions for customers with issues that may delay or inhibit renewals. Identify and transfer leads to sales representatives for top-
tier opportunities. Accurately forecast business targets and opportunities in territory.
2-5 years experience in sales or related area. Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures.
As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made.
This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable).