Monitor Network Core, Distribution, and Access Layers and act proactively to minimize response time.
Record / Update Trouble Tickets for customer
complaints / inquires.
Trouble shoots customer problems in forms of phone calls, online communication, and technical-visits.
Follow up on pending cases with internal and external relationships to minimize restore time.
Update customers with the status of their open trouble tickets till closed.
Prepare / Send regular reports.
Required Technical Skills :
Computer Science or Computer / networking engineering relevant college degree. Acquired or self studied CCNA or MCSE.
Fair knowledge of trouble shooting LANs and WANs related problems.
Networking hands on experience is a plus.
Excellent communication & customer service oriented skills.
Very good English language comprehension skills.
Fast learner, Team player, self starter, ability to work under pressure, presentable and flexible to work in shifts.
English language (speaking, reading and writing)