Principal Responsibilities and Duties
Fulfill resource needs by following a decision tree. Provides management a list of resources available. Management, in turn, makes decision relating to assignments.
Tracks all current and incoming projects and works with Project Management staff and Account Service Reps to prioritize projects.
Monitors status of on-going projects to ensure appropriate resources are available. Identifies available resources based on needed expertise, availability and location to participate on post-sales activities.
Under management direction, contact designated partner to handle facilitation of resource availability. Under direction of Management or Senior Resource Manager, completes research and data gathering to help assess partners.
Must work with senior Resource Manager or business manager for financial negotiations. Does not have authority to contract partner resources (e.
g. no signing authority on partner SOWs, contracts, etc). Limited interaction outside of defined group. Collaborates in the development of processes and systems to track, identify, and task resources for project work.
Coordinates and participates in projects as needed, including scheduling, planning, and driving to completion.
Maintains awareness of existing or potential customer escalation issues. Very limited, if any, involvement in escalations;
and only under supervision by other managers of the business.
Maintains current information source of resource skillsets, availability, schedules, and delivery restrictions to assist in rapid identification and fulfillment of resources.
Maintain and / or be responsible for partner forecast working with the Program Delivery Manager and Operations Manager and / or Business Analyst.
Maintain active develop of pipeline resources. Understand what resources are out there. Leveraging EMC''s technical and purposed business decisions.
Requires close supervision on most tasks.
Basic project management skills required. Works with the management team to identify the type of technical and business resources needed, assembling teams that are qualified to perform the work and financially aligned with project budget and schedule plans.
Required Skills and Experience
2+ years relevant experience
Understands EMC's major product line and can technical scope discuss with Project Management / delivery teams.
May independently identify the type of technical and business resources needed, assembling teams that are qualified to perform the work and financially aligned with project budget and schedule plans.
Understands business operations concepts and financial reporting methods.
Advanced communication & negotiation skills
High sense of urgency and ability to come with alternatives in a timely manner
Must be familiar with Microsoft Product suite including Outlook, Word and Excel