CMD Specialist
Orange
Cairo
منذ 22 يوم

about the role

Managing and scheduling customer changes worldwide.

Ensuring the professional and successful implementation of customer (and network) change management through a comprehensive risk assessment and feasibility analysis that will ensure customer satisfaction.

Risk evaluation and Feasibility Study

Change scheduling

Point of contacts for queries and escalations concerning change management

Mastering the changes done on live connections in terms of coordinating the changes with all the involved entities

Involve in proactive actions to arrest the chronic issues before releasing the change on customer / Orange connection.

End-to-end ownership of all orders directly received from sales (Pure IPVPN bandwidth changes) accountable for meeting the Target Delivery Date (TDD)

Request configurations from VPO, ICM and AGN teams

Make all the pre checks before the change window time

Guide the field Engineer for all scheduled change activities

Make all the post checks after the change window time

Check with the customer that his application is running with no problems.

Send success report to all involved entities after the completing the change

about you

  • Understanding of one or more of the following protocols, Frame Relay, ATM, Ethernet, DSL, X25, SNA, LAN and inter-networking technologies, TCP / IP.
  • Knowledge of air transport industry a plus

    PTT functioning and Change management knowledge.

    Should have high-level knowledge of Layer 1,2 and 3 OSI level troubleshooting skills.

    Good knowledge of protocol, systems, communications interface, circuit knowledge and network problem determination skills.

    Proactive, self-motivated and determined attitude.

    Need a willingness to learn and expand knowledge.

    Ready work in 24x7 shift based environment.

    Customer Oriented Attitude

    Ability to work under a stress environment

    Excellent communication skills

    Fluent in both spoken and written English

    Degree / Equivalent in computer science, telecommunications or related discipline

    CCNA is a must

    1-3 year experience in direct relation skill set in telecommunication industry

    1-3 years experience in a customer oriented position

    additional information

    Orange Business Services, Egypt MSC, is located at City Stars Complex at the heart of one of the biggest shopping malls in Cairo.

    We are a Global organization with exposure to customers of diverse nationalities & backgrounds.

    Orange aims to be recognized as an employer of choice by and not limited to being an ethical & socially responsible employer, offering career & development opportunities, providing a positive quality of life at work, and recognizing & rewarding our people for individual & collective contributions to our success.

    Our benefits include supporting our people with the highest level of medical & life insurance to them, their spouses, & children while having a strong network to discounted rates at a number of providers.

    Customer Services & Operations

    Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.

    Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

    Regular

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