Crisis Management Coordinator
Orange
Smart Village , Egypt
منذ 6 يوم

Incident Handling :

  • Follow strictly CMC Incidents’ Notification and Escalation Matrix to send communications to the right recipients’ according to the established SLAs
  • Follow up with problem owners to ensure closing all the pending incidents as well as concluding the actions identified following major incidents
  • Review and updates CMC communication lists, Network SMS groups, Crisis Communication Guideline as well as all CMC documentations
  • Crisis Handling :

  • Schedule Crisis Conference Calls on Crisis Conference Bridge when needed
  • Manage the renewal of Crisis Communication Means (CMC Hotlines, Walkie-Talkie licenses and Satellite Phones on an annually-
  • basis as well as the emerging issues)

  • Establish crisis testing (Call Out Tests)
  • Establish Events Preparedness Plans
  • Sends Bulk SMSs to employees whenever needed
  • Reporting & preparing :

  • Weekly and monthly reports
  • Post-incidents reports
  • Ad-hoc reports
  • Prepare CM monthly dashboard
  • Archive all the messages received by and / or sent from CMC hotline, and document the Log Book for all the incidents
  • about you

  • Bachelor degree from a recognized university.
  • 3-5 years of experience.
  • skills

  • Very good English both spoken and written.
  • Very good computer skills.
  • Very good communication skills.
  • Logical and analytical thinking.
  • Ability to handle stressful situations.
  • Multi-tasking capabilities.
  • department

    Human Resources & Corporate Support

    Regular

    قدِّم طلب ترشيحك
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    قدِّم طلب ترشيحك
    بريدي الالكتروني
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