EIN Service Manager
Orange Business Services
Egypt
منذ 6 يوم

About the role

  • Serving as a customer advocate and managing the supplier services
  • Managing escalations exceptional to the IT Help Desk process
  • Conducting monthly service reviews
  • Analyzing trouble tickets to monitor service trends and determine chronic issues
  • Participating in, and leading when appropriate, crisis management teams for major incidents
  • Participating in, and leading when appropriate, post mortems for major incidents
  • Managing RCA and Problem cases where specific to infrastructure as the result of a major incident or chronic issue
  • Serving as a liaison between OBS IT (IT Help Desk, and other OBSIT organizations) and supplier to manage issues, escalations, and information requirements
  • Project Management role managing several transverse and complex project
  • Contribute or lead projects for new interco creation or network design or any other in connection with the Network activity
  • Coordinate all stakeholders during major change affecting the Network
  • Prepare and present change during CAB
  • About you

  • Good Knowledge of Networking, IP and Internet technologies required.
  • Basic Knowledge of security technologies such as Authentication, PKI, Encryption, Anti-Virus, Firewalls, and Intrusion Protection is a plus.
  • Project management experience required (5 years minimum)
  • Proficiency with Microsoft Office products (word,excel,powerpoint..)
  • Sharepoint and plazza (Orange tool) knowledge desirable
  • Well organized
  • Excellent verbal and written communication skills
  • Ability to coordinate multiple services and needs from providers, staff and partner / customers
  • Ability to work under pressure
  • Ability to prioritize and make appropriate trade-offs.
  • Ability to adapt services to changing requirements
  • Fluent in spoken & Written English. - French spoken is a plus
  • Educational background :

  • Computer, Communication or Electronics MIS, B.Sc. or B.Eng. Degree.
  • Certification in Project Management is a plus. e.g : PMI
  • Department

    Customer Marketing& Innovation

    Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.

    Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

    Regular

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