Technical Support Engineer
Cairo, مصر
منذ 2 يوم
source : Wizbii

about the role

  • To provide a professional first point of contact for the Customer
  • To accurately log all incidents / inquiries in a timely and effective manner
  • Diagnose fault-related cases both proactive and reactive by effectively utilizing software diagnostics and other network / products utility program wherever possible
  • Provide continual updates to the Customer and use internal escalation process when necessary in order to meet contractual and performance objectives
  • To coordinate with all the necessary internal departments or vendors to achieve fault resolution within SLA definitions
  • To resolve by himself / herself most of the incidents on all Services
  • Document all troubleshooting and case management actions via the ticketing systems
  • To ensure on time resolution, by escalating to the appropriated experts and management when necessary.
  • about you

  • Very good interpersonal and communication skills
  • Able to understand complex Customer infrastructure and good understanding of Services proposed by Orange
  • Excellent customer skills and focus are required
  • Ability to work under pressure and to deal with multiple tasks
  • Preferred to have knowledge on delivered technologies :
  • CCNA certified is a plus
  • Fluent in both English & French is a plus
  • additional information

  • B.Sc. Engineering, Telecommunications or Computer Science
  • 0 -2 years of experience in similar scope
  • department

    Customer Services & Operations

    Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.

    Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.


    قدِّم طلب ترشيحك
    بريدي الالكتروني
    بالضغط على "واصل" ، أعطي موافقة neuvoo على معالجة بياناتي وإرسال تنبيهات إلي بالبريد الإلكتروني ، على النحو المفصل في سياسة خصوصية لـneuvoo . يجوز لي سحب موافقتي أو إلغاء الاشتراك في أي وقت.
    استمارة الطلب