Reporting/Support Professional
SYKES
Cairo, Egypt
منذ 1 يوم

PURPOSE OF JOB

As a Reporting / Support Professional, you will be responsible for the preparation of various Account Reports including Operations Performance, Quality Management, and Voice of Customer (VOC).

You will be informing customers of the product terms and features. You will projecting a professional company image through voice and online interactions.

KEY RESPONSIBILITIES :

Reporting :

  • Preparation & Creation of various account reports including Operation Performance, Quality Management, and Voice Of Customer (VOC)
  • Ability to collate and analyse data, adapt in using Excel, PowerPoint for reporting presentation
  • Identify various ways to collect, analyse data and give insights based on the created reports
  • Performing accurately and making sure that all reports are delivered in a timely manner
  • Support Professional :

  • Handle customers’ requests through different channels through calls, emails, and social media platform
  • Provide troubleshooting steps and product information to customers
  • Research required information using available resources
  • Execution

    Demonstrates initiative, works to achieve results, meets or exceeds goals, acts on opportunities to create value

    Communication

  • Create and maintain effective working relationships with all stakeholders , clients and team members
  • Promote a positive and professional image to the Line Of Business (LOB)
  • Planing

    Manage time and workload in order to meet deadlines and service level

    Customer Focus

    Identifies opportunities that will benefit the customer and works in partnership with the customer to drive the business forward

    EXPERINCE, KNOWLEDGE, AND SKILLS REQUIRED

  • Fluency in the Italian Language (C1-C2)
  • Very Good level of English Language (A2-B1)
  • Advanced knowledge of Microsoft Office specifically Excel and PowerPoint
  • Effective Knowledge of SYKES Client Accounts and Structure
  • Ability to work on creative initiative and to work under pressure in order to achieve results and targets
  • Demonstrate organisational and time management ability
  • Keen eye on the details a requirement
  • SECURITY COMPLIANCE

    Employees are required to maintain compliance with SYKES safety, security, and privacy programs. Responsible for being an active participant in the SYKES safety, security and privacy programs to protect SYKES' business operations, facilities, and physical and intellectual property and to ensure a safe and secure working environment for all SYKES' employees.

    ETHICS COMPLIANCE

    SYKES is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies.

    Employees are encouraged to observe the highest standards of professionalism at all times and are expected to adhere to SYKES policies on ethics and integrity.

    قدِّم طلب ترشيحك
    بريدي الالكتروني
    بالضغط على "واصل" ، أعطي موافقة نيوفو على معالجة بياناتي وإرسال تنبيهات إلي بالبريد الإلكتروني ، على النحو المفصل في سياسة خصوصية لـ نيوفو . يجوز لي سحب موافقتي أو إلغاء الاشتراك في أي وقت.
    واصل
    استمارة الطلب