Network Security Engineer
Orange Business Services
Egypt
منذ 4 يوم

About the role

as our Security Support Engineer, your responsibilities will include but will not be limited to the following :

  • resolve service incidents by troubleshooting & solving faults reported through : PEM Alarms, JDB Tickets, CLARIFY Cases or COM signed e-mails
  • perform service changes by assessing risk and implementing requests reported through : MSCT requests, CCS changes, ECM requests
  • resolve service problems by performing RCA and designing action plans for unknown errors reported through : Problem Management Dashboard, PEM Alarms, JDB Tickets, CLARIFY Cases or COM signed e-mails
  • perform solution releases by authorizing, validating (changes, upgrades, updates, patches and migrations) and implementing it
  • perform TAC (Technical Assistance Center) function and manage communication with their vendors in case of Problems (Unknown errors), patches and maintenance
  • maintain Security Solutions Configuration Management up to date by adding / modifying CI as implied by incident, change, & release processes
  • manage both internal and external customer calls and provide them with regular updates as per support processes
  • mentor new comers and security associate and provide them with guidance and technical advices
  • perform SIPs actions managed by Senior Security Engineers and update the action plan of the SIP
  • perform technical & management escalation as implied by the escalation process to ensure security tasks are progressing toward resolution and / or completion
  • must have :

  • very good understanding of network security technologies (Checkpoint and PIX Firewalls, Bluecoat & Microsoft ISA Caches / Proxies)
  • good understanding of Cisco IDSs and Switches
  • knowledge of IT security technologies (TrendMicro, Symantec or McAfee Antivirus, WebWasher & XSTOP URL Filtering)
  • excellent understanding of IT & networking fundamentals
  • excellent phone business communication & facilitation skills
  • good understanding of IT security solutions (Managed Firewalls, Managed Proxies, Managed Antivirus, Managed Switches & Managed IDSs / IDPs)
  • good understanding of ITIL incident & change management processes
  • B.Sc. of computer, communication or electronics MIS
  • at least 6 years of professional experience
  • at least 4 years of IT / Network security support technical experience
  • nice to have :

  • knowledge of Apolon & Cisco Managed Switches
  • certification in CCNA, CCSA, BCCPA, MCSA and / or UCSA
  • soft skills / business courses (Time management, facilitation skills, interpersonal skills . . . etc)
  • Department

    Customer Services & Operations

    Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.

    Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

    Regular

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