About the role
Service orientated, customer focused with good customer service skills Handling all Implementations and Customer requirements on different Cloud Operators like AWS, Azure, Google Cloud or huawei cloud
Operation and level 2 support of Solaris, Redhat, AIX and different Windows servers versions.
Using DevOps tools like (Ansible, Terraform, or Gitlab) to handle Projects , also VMware, Solaris, Redhat, AIX and different Windows servers versions,Citrix, Apache, IIS, Tomcat,JBoss, HP printing solutions, Veritas cluster solution, IBM Websphere web, ControlM, Dollar-
Universe and other applications.
Deploying Patches of platforms, applications, and services.
Performing changes on existing platforms and services.
Incident management of Internal and customers platforms, applications, and services
Proactive administration and support tasks.
Monitoring and health checks for platforms.
Ensuring the backup of all platforms according to backup plans
Providing incident management out of business hours based on on-call plan.
Populating the configuration management tool (2im, WH password, IP Manager, etc).
Populating sharepoint and technical data repository with technical and process documents.
Work closely with Monitoring , CTS2, and DCSC L1 teams, System teams, ITSCM, project managers, and process owners as well as Customers.
proven working experience in Tomcat administration& troubleshooting
Solid virtualization experience, preferably in Vmware
Excellent interpersonal & communication skills
Good time management, and organizational skills
Customer Oriented Attitude
Orange Cloud for Business
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.
Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.