about the role
You belong to the Operations department whose role is to implement, operate and maintain Cloud Computing offers for customers (Small and Medium Enterprises, Large Accounts).
Based on the Flexible Computing Premium V1 platform, your team is in charge of delivering some advanced services to customers wanting to delegate their business critical applications management to a trusted supplier.
The team works on a wide panel of technologies and solutions at system (Linux / Windows). database administration (Oracle / MySQL / SQLserver), storage (EMC), back up (networker / avamar), virtualization (VMware) levels and is in charge of the following activities :
release and patch management
event management (system / backup / DB alerts resolution)
change management (BU and NBH operations)
To manage the Shared Cloud FCPv1 operations team
To ensure that the quality of the service delivered to customers meet high expectations and follow an improvement plan.
To manage team resources allocation and planning (roaster) including business continuity coverage, assignment to NBH operations, on-call cycles.
To manage customers escalations and ensure escalated issues are progressing towards resolution.
To coordinate people skills development within the team : technical trainings and field practices, interpersonal and communication skills
To manage some improvement action plan within the team (best practices, optimization axes, ) and with other teams / partners.
To promote cross working opportunities with other teams (local or remote)
To manage employee's compensations and expenses and ensure both are managed according to Orange Business Services HR & Finance regulations.
To conduct employee performance reviews and objectives settings on a semester basis
To secure the skills within the team, anticipate turnover situations and work with peers and HR
for sake of continuous team improvement.
Manage company communication with employees and ensure conveying all information communicated and answering employee's questions.
Fluent in French and English is a must.
Proven field and operations experience in the IT domain. Able to understand complex customer infrastructure and good understanding of services.
Customer oriented. Proven customer service and communication skills.
Ability to handle and push people skills and recognition
Ability to handle some sensitive situations and operational crisis.
At least 3 to 5 years of complex project or team management experience.
Proactive, self-motivated and determined attitude.
Very good leadership skills. Ability to build relationships with peer and management levels.
Excellent time management and organizational skills.
Good knowledge and experience of OBS operations tools (Oceane, Swan)
On Call availability may be required
At least 2 years of management experience.
At least 3 years of IT / Network / cloud operation technical experience.
At least 2 years of practice in an ITIL managed activity.
Orange Cloud for Business
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.
Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.