We know how companies can unlock potential through effective risk management. Our clients rely on us to craft strategies to quantify, mitigate, and transfer risk, taking advantage of our specialist industry experience and unparalleled market know-how.
The result is a new way of embracing risk that drives superior results.
Responsible for a portfolio of clients and prospects with accountability for retention of clients and new business development.
Will manage and develop client and Willis Towers Watson relationships and grow portfolio within the business unit and will be responsible for targeting and converting prospects
Conduct Risk : To put the interests of clients and the integrity of the market at the heart of the way you do business
Principal Duties / Responsibilities
Client Relationship Management
Understand the clients’ business and risk management needs and look for solutions to deliver those needs through the provision of ongoing service
Understand, apply and where necessary explain the BU policies and procedures
Identify primary budget holders and decision makers within clients, establish and maintain active relationships with these people
Provide technical, industry and subject matter expertise where required
Draw on expertise within specialist technical teams within the BU and across the Group for clients as required
Liaise with clients and build strong relationships
Determine appropriate solutions, structure, price and placement strategies that meet the clients’ needs and deliver profitable business for a range of clients
Grow existing portfolio by identifying new and / or existing opportunities
Responsibility for supporting the drive of the sales process and business area practice activity in relation to winning, retaining and developing profitable new clients
Develop and maintain a pipeline of prospects including research, initiation of contact, meetings, responding to RFPs, new business presentations, accurately maintaining Willis Towers Watson CRM database in order to create and convert sales opportunities
Respond quickly and accurately to new business introductions
Actively identify opportunities to work with colleagues across the business to capitalise on account penetration and cross selling opportunities
Develop and maintain knowledge of relevant products and services offered by Willis Towers Watson.
Networking internally with other BUs, within the sector, and with external specialists (lawyers, TPAs, insurers).
Work closely and maintain working relationships with key market contacts (and the Broking Team) as required
Ensure transparency of agency and other commitments made to carriers and clients
Manage compliant processing of contracts as per FCA and contract certainty requirements
Assist with loading of data into the relevant Willis Towers Watson Systems
Check policies, market presentations and client documentation as appropriate
Assist with and design programme and pricing structures to best meet the client’s needs based on knowledge of the client, the insurance market and industry sector proposition
Deliver optimisation of revenue from new and existing clients through the use of the full range of appropriate placement channels and markets for the specific client segment of the business
Operational and Service Delivery
Lead and deliver the end to end ongoing client service, adhering to standardised policies, procedures and service standards
Support the BU in accurate budgeting, forecasting and tracking of revenue
Deliver high levels of client service in line with standard operating procedures
Manage client pricing to ensure each client meets agreed target profitability levels
Proactively develop appropriate solutions and proposals for clients to ensure optimum client retention rates
Communicate effectively with clients, associates, markets and others where appropriate to maximise service delivery levels
Development of service plans that define the engagement and timing of engagement with the client
Manage KPIs / SLAs to ensure targets are met
Ensure adherence to Group policies, procedures and all regulatory requirements
Provide feedback on corrective action required to retain clients or enhance process performance, actively supporting the implementation of any actions that are put in place
Support the overall operational governance and decision making process for BU
Support management and Willis Towers Watson in the management of risks applicable to BU
Any other duties commensurate with position or level of responsibility
Maintain relevant qualifications required for the role
Delivers the agreed upon service to the client(s), typically with a specialized focus comprised of trained professionals.
Individuals may be certified in their area of focus, and may be involved in plan design work in addition to day-to-day interaction with the client(s).
Responsible for upholding the Service Level Agreements (SLAs) and achieving a high level of client satisfaction. In addition this group works closely with the client relationship managers to resolve issues specific to their area of focus and identify opportunities for increasing the value of the service to the client(s).
At senior levels, this group is responsible for shaping their practice area and developing delivery strategies. For placement and broking;
responsible for day-to-day client interaction and follow ups to support the client relationship and ensure a smooth client journey during and beyond the placement cycle.
Performs quality assurance of programme documents and client-related inputs, acting as the interface between Sales & Client Management, Broking, Technical Support, Client Facing Support and Operational Support. The Requirements
Preferably ACII qualified or working towards the ACII qualification
Preferably educated to degree level or relevant industry experience
Proven track record of delivering high levels of client service
Strong practical knowledge of account development and appropriate tools to achieve this aim
Experienced knowledge of insurance markets globally in order to deal effectively with client and Willis Towers Watson needs
Knowledge of Willis Towers Watson products and services
Experienced at new business sales process and track record of converting prospects to clients
Skilled at building effective relationships, at all levels, with clients, prospects, associates, insurers and external specialists
Ability to represent the practice and Willis Towers Watson with integrity and credibility
Strong communication, negotiation and influencing skills
Experience of working with and adhering to processes and systems to support client service delivery
Equal opportunity employer.
Schedule : Full-time