Job Description and Requirements
Develop an annual activity plan indicating the focus per month (airco tooling delivery, service to tooling, training (preparation)
Design and implement training material and programs to be conducted online and offline for a wide spectrum of automotive spare part products.
Conduct and lead offline and online training workshops and seminars for technical mechanics.
Build a strong relationship with Valeo sales reps and distributors in order to know what is happening at wholesalers and garage level and offer support if needed
Develop in co-operation with the Trade Marketer and the branch professional training support material for distributors, garages and sales organization
Spread the knowledge about Valeo quality products by giving professional training sessions to Valeo sales reps, distributors, wholesalers and garages
Efficiently plan service visits in order to maintain and repair airco equipment conform service contract obligations with customers
A professional administration of service contracts and follow up like invoicing and spare parts management
Offer a professional, quick and cost efficient solution for technical problems with Valeo products and equipment
Develop and maintain a network of people responsible for training and technical problem solving in other divisions and at the branch.
Manage the language of the trainings and adapt them to the local language
Communication with hotline, be in ad equation with customers feedback.
Write technical newsletter to the garages / distributors network
Work according to the 5 axes
Education / Training :
Technical engineer or equivalent
Product knowledge of vehicle parts in general
5 -9 years experience in a technical problem solving environment with direct relation with customers
Previous experience within an OEM / Local Service Centre within Training Centre department or Talent Development Team is required.
Hands-on practical experience in general vehicle maintenance, fixing, mounting and troubleshooting is big plus.
Passionate, hobbyist for vehicle architecture and general customization is a plus.
Experience in mentoring, coach, teach and train mechanics through practical hand-on workshops and seminars is needed.
Local language, English speaking proficiency is a must