About the role
Perform Feasibility Study and Risk Assesment of HLD / LLD, Suggest changes in technical design if required.
Be fully aware of the customer IPT Telephony technical standards.
Participate in kick-off meeting with Solution Consultant / Pre-sales.
Prepare site configuration as per the design document.
Provide Installation Support to Field Engineer.
Support ATP execution.
Complete ATP in approved maintanance window, including fixing any issues during the testing session.
Provide expert support to Pre-sales and Project Managers on IPT change Management / Implementation requests on case-by-case basis
Support customers during Go-Live and Hyper Care period (post implementation period)
Education, Qualifications, and Certifications :
BSc of electronics and telecommunication engineering.
Min of 5 years experience on Cisco IP Telephony products.
CCIE Collaboration preferred.
Good Understanding of the following :
Voice networks and environments including Voice VPN’s.
PABX types and connectivity (E1 / T1, FXS / FXO, R2 / CAS, PRI / BRI)
Cisco UCC Enviroment (CUCM, Unity, UCCX, CUAEC, CME / CUE)
Cisco Expressway, MRA, Webex Teams.
Cisco IPT endpoints (phones, Conference bridges, Attendant Consoles,...etc)
Cisco VGWs / Analog GWs
QOS implementation and support.
SIP, H323 and MGCP Gateway Deployment and support.
Advanced SIP trunking towards PSTN providers, 3rd party systems, NGN Voice Core Netwroks.
Advanced Signaling Tracing and Troubleshooting abilities including detailed signaling messages intrepretation and manipulation.
Proven experience in mentoring, leading and motivating teams.
Good interpersonal and communication skills
Good time management, and organizational skills
Taking charge of complex projects and ensuring successful delivery in time
Customer Oriented Attitude
Proactive, self motivated
Problem Solving Skill
The ability to combine in-depth technical knowledge with outstanding customer service skills
Customer Services & Operations
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.
Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
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