Assistant Facilities ManagerFacilities Customer Services Manager Moen
Jones Lang LaSalle
Cairo, EGY
منذ 22 ساعات

Client Relationship

Strive to delight the Client in all aspects of service delivery

Interact on a regular basis with the appropriate P&G CM & SSL operation to discuss ongoing service delivery and forward planning

Address complaints, manage client communications and solve problems.

Proactively prevent and resolve issues in a service oriented manner.

Work with Client and Manager to develop and implement improved / new processes that improve service to the client and / or reduce cost.

Site Operations Management, business continuity and Compliance

Deliver services as defined in the relevant Schedules of the Master Plan; ensuring the implementation and compliance with Best Practice procedures

Perform periodic property inspections and review vendor services.

Ensure no outages / business disruption due to PPM or reactive maintenance.

Report critical & key performance measurements & achieve targets. Complete all required audits and CSA’S - monthly / quarterly / annual reporting and management reports as required

Prepare and maintain all property administrative procedures, records, etc., in accordance with company and industry standard policy, in particular, property emergency procedures, vendor assignment instructions, service records, log books,

Prepare and follow-up on action plans resulting from assessments and / or audits and ensure necessary funds are incorporated into budget-

planning as well as 3-yearly capital planning process.

Participate in out-of hours, stand-by and call out procedures as required

Ensure adherence and 100% compliance to Procter & Gamble Engineering KPI’s & SLA’s, assist all Technical Staff on site and Authorized Persons on technical matters.

Understand all aspects of any lease / licenses that may impact the operation of the property.

Keep Site Facilities Manager informed of all activities and especially events that will impact the client. Assist SFM in ad hoc duties for the effective facilities management of the sites.

Work in collaboration with all peer Operation managers (be active part of knowledge transfer within and across accounts policies

Become a subject-matter-expert in at least one technical area to support colleagues both on account and across EMEA with the specific

Health and Safety Management Be a site safety contact Ensure that the site meets all legal and Client required HS&E regulations Ensure that all JLL staff are working in compliance with HS&E regulations Carry out supervisory responsibilities in accordance with client / JLL policies and applicable laws, particularly EH&S.

Contracts Management

Ensure that all contracts at the site are delivering the required service at the correct cost

Develop and monitor performance of local service providers

Support work with Regional and Global Sourcing to implement Regional / Global sourcing strategies

  • Finance Management Support that the site meets all financial targets and control requirements Provide standard monthly / quarterly / annual reporting and management reports as required Support review of property expenditures within budget;
  • prepare variance analysis on a monthly basis.

    People Management

    Provide leadership within site FM team

    Mentor & enable training & development of team members under line management

    Participate and help develop an environment conducive to good teamwork and cooperation among colleagues

    Direct a team of Electrical, Mechanical and preventative Maintenance technicians during the execution of both preventative and reactive technical interventions.

    Plan, assign and direct work of facilities staff and contractors providing services at the property Client Relationship

    Strive to delight the Client in all aspects of service delivery

    Interact on a regular basis with the appropriate P&G CM & SSL operation to discuss ongoing service delivery and forward planning

    Address complaints, manage client communications and solve problems.

    Proactively prevent and resolve issues in a service oriented manner.

    Work with Client and Manager to develop and implement improved / new processes that improve service to the client and / or reduce cost.

    Site Operations Management, business continuity and Compliance

    Deliver services as defined in the relevant Schedules of the Master Plan; ensuring the implementation and compliance with Best Practice procedures

    Perform periodic property inspections and review vendor services.

    Ensure no outages / business disruption due to PPM or reactive maintenance.

    Report critical & key performance measurements & achieve targets. Complete all required audits and CSA’S - monthly / quarterly / annual reporting and management reports as required

    Prepare and maintain all property administrative procedures, records, etc., in accordance with company and industry standard policy, in particular, property emergency procedures, vendor assignment instructions, service records, log books,

    Prepare and follow-up on action plans resulting from assessments and / or audits and ensure necessary funds are incorporated into budget-

    planning as well as 3-yearly capital planning process.

    Participate in out-of hours, stand-by and call out procedures as required

    Ensure adherence and 100% compliance to Procter & Gamble Engineering KPI’s & SLA’s, assist all Technical Staff on site and Authorized Persons on technical matters.

    Understand all aspects of any lease / licenses that may impact the operation of the property.

    Keep Site Facilities Manager informed of all activities and especially events that will impact the client. Assist SFM in ad hoc duties for the effective facilities management of the sites.

    Work in collaboration with all peer Operation managers (be active part of knowledge transfer within and across accounts policies

    Become a subject-matter-expert in at least one technical area to support colleagues both on account and across EMEA with the specific

    Health and Safety Management Be a site safety contact Ensure that the site meets all legal and Client required HS&E regulations Ensure that all JLL staff are working in compliance with HS&E regulations Carry out supervisory responsibilities in accordance with client / JLL policies and applicable laws, particularly EH&S.

    Contracts Management

    Ensure that all contracts at the site are delivering the required service at the correct cost

    Develop and monitor performance of local service providers

    Support work with Regional and Global Sourcing to implement Regional / Global sourcing strategies

  • Finance Management Support that the site meets all financial targets and control requirements Provide standard monthly / quarterly / annual reporting and management reports as required Support review of property expenditures within budget;
  • prepare variance analysis on a monthly basis.

    People Management

    Provide leadership within site FM team

    Mentor & enable training & development of team members under line management

    Participate and help develop an environment conducive to good teamwork and cooperation among colleagues

    Direct a team of Electrical, Mechanical and preventative Maintenance technicians during the execution of both preventative and reactive technical interventions.

    Plan, assign and direct work of facilities staff and contractors providing services at the property

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