Royal Maxim Palace Kempinski
The Royal Maxim Palace Kempinski is a haven of tranquillity in the heart of New Cairo. Offering a range of palatial services, the hotel features the finest rooms coupled with the highest levels of service and is an ideal base from which to explore the amazing city of Cairo.
The hotel’s optimum location on the city’s ring road and its close proximity to Cairo International Airport make the hotel the perfect starting point from which to explore Cairo’s treasures.
To take 100% responsibility to ensure you deliver and exceed the guests’
expectations, core values and all
related brand standards, procedures and policies.
Key Responsibilities :
Ensure the pool area is cleaned and maintained to the highest standard of hygiene and cleanliness with the guest always being of the utmost importance.
This includes ensuring that all guest supplies are maintained and that the guest journey is delivered in accordance with Kempinski’s policies & procedures.
Ensure guests receive personalized & individual service i.e. anticipate their needs. Offer a fresh towel, fix up their towel whilst they are in the pool, turn their shoes around the right way, offer to get them a snack or a drink in the lounges.
Learn & be informed regarding the wet areas and assist and suggest to guests how to use these areas.
Monitoring the guest while they are swimming in the swimming pool.
Maintain visibility in the pool area area and offer assistance to guests if needed.
Make sure that all lifesaving tools are in place and kept in good conditions.
Attending the hotel trainings as per the hotel training plan in coordination with Recreation Supervisor.
Any other duties, which may be assigned to them from time to time as directed by the Front Office Manager.
To receive training to ensure that all relevant legislation pertaining to the Health and Safety and Health and Hygiene standards are implemented and monitored within the hotel.
To maintain a high standard of appearance and personal hygiene in accordance with Kempinski standards.
Courtesy to guests and other members of staff at all times.
Communicate effectively with the entire recreation team, you are an important member of the team ensuring the entire journey for the guest.
To assist to all guests and other members of staff at all times.
To attend to guests in both the relaxation and waiting areas ensuring that they are comfortable as well as offering drinks.
If required attendants will be responsible for taking guests shoes and guiding to changing rooms, as well as pointing out the location of heat experiences and relaxation areas and explaining their use.
Other Qualifications and Skills :
Willing to work shift hours including weekends
Ability to work and communicate in a multinational environment, including oral and written language skills in English; Any additional languages are an advantage.
Operational knowledge of the role.
Basic knowledge of hotel operations & Computer systems.
Passion for hospitality and the European elegance of service.