This position’s primary role is to function as a key technical resource on the Unified Communications projects, support day-to-day end-user and system operations, and to implement complex Unified Communications technologies.
Unified Communication solutions include, but are not limited to; VoIP, Video Conferencing, Contact Center, Instant Messaging, Unified Messaging, and Clinical Communication and Workflow systems.
Manage A / V systems integration with network components (wired and wireless) and collaboration systems (Skype, Polycom, Logitech, BlueJeans, Microsoft Teams, etc.).
Develop and manage operational and preventive maintenance checks for all Audio-Visual systems and conference rooms.
Research, analyze, and recommend electronic systems improvements and enhancements for audio visual systems.
Troubleshoot and install Audio and Videoconferencing systems.
Ability to create, read and utilize blue prints and audio / video flow diagrams.
Perform networking troubleshooting to diagnose network issues and conduct RCA.
Interface with manufacturers, developers, engineers, and project managers to provide resolutions for highly complex systems and to provide support and maintenance of audio-visual equipment
Provide oversight over the development, upgrade, and repair of all Audio / Visual / Control systems
Provide technical support and training on A / V topics to customers as needed
Assist with commissioning, training, close-out, and turning over final product to customers as directed
Provide audio and video support for conference rooms
Responsible for identifying defective or failed equipment and take ownership to resolution
Accountable for all A / V build of materials, quotes and invoices
Flexible, responsible and ownership oriented
Clarifying a client's system specifications, understanding their work practices and the nature of their business.
Ability to work on multiple initiatives concurrently and self-manage day-to-day work.
Build Bill of Quantities (BOQ) / Bill of Materials (BoM), Costing Analysis, SOW’s, solution design, High-level design (HLD) and Visio’s.
Able to relay technical information to both technical and non-technical personnel.
Collaborate with the sales team to build a winning strategy.
Provide presale support across Network Solutions
Handle Proof-Of-Concept (POC) and product demonstration.
Build and find the materials which will drive more sales.
Get updated in technologies and finalize the required exams.
Support business needs whenever it’s required and provide input for technical activities to improvise operations.
Requirements and Skills
Active Directory, DNS, DHCP, CA
Skype for Business Server
ADFS, WAP, WAC
Cisco UC , Call Manager
Polycom Audio / Video Endpoints
Prior experience in the service and installation of audio, video and presentation systems.
Maintain positive and effective communication with customers.
Must be able to read engineering schematics and communicate design intent.
Audio DSP programming experience, such as Polycom, Biamp, Clear One, or others.
Solid experience in Commercial Audiovisual equipment installations, including projectors, screens, displays, wiring, cabling, computer controls, rack-building.
Must be able to use hand tools & test equipment; understand how to solder and crimp connections; lift Hands on experience with major brands of VTC to include Polycom, Tandberg and Lifesize
Basic understanding of input and outputs of each device for installation purposes
Basic understanding of configuration of each system to include Network Connectivity along with basic understanding of Remote Controls of each device.
Ability to trouble-shoot basic audio, video, and control system problems; and formalized certifications on major bands of audio-visual systems and components.
Ability to read and understand AV Flow Diagrams produced by engineering in order to wire, terminate and build AV systems in the field
Organizational and mentoring skills
Professional experience in delivering Network Projects
Other Requirements and notes
Bachelor’s Degree in computer science or equivalent
Certificates : MCSA,MCSE Productivity, PCVE, CCNA