Under moderate supervision, is responsible for remote service account management for specific assets within assigned accounts.
Responsible for developing and maintaining relationships with and on behalf of the customer. This may include people in different departments in-
and outside of IT, and it may vary by assignment. Provide monthly service report to customers via teleconference and assists customer in coordinating the implementation of the Dell EMC recommendations provided during the Service Review Documenting the Customer’s current operating environment Software version for the covered Product and identifying.
Dell EMC?s current target code version(s);Identifying applicable Product notifications Responsible for Onboarding assistance consisting of verifying the accuracy of relevant Customer support information such as account name, business unit identification, address, authorized contacts and other basic onboarding and set-
up details : and explaining how to contact Dell EMC and open service requests. Work in a highly-matrixed environment and develop relationships with Presales and CS teams to provide the best possible customer experience.
Ability to manage multiple work streams and tasks daily, prioritizing and aligning to customer needs.
Ability to work in a team environment.
Organizational skills. Presentation skills.
Communication skills. Conflict resolution skills.
Language skills required : Arabic (Native) and English
May require relevant product certification
Experience in managing escalations
Candidate should be willing to carry a company mobile device
Candidate should be willing to travel if needed