The Sales Associate is responsible for serving customers on the shop floor and answering their needs in a timely manner in order to ensure a high level of customer satisfaction and achieve optimum sales results.
Greet customers, offer assistance and serve them in order to ensure their needs are answered in a timely manner and in compliance with quality and customer service standards
Assist customers in their purchase decisions by helping them select relevant and appropriate products, offering proper advice and suggesting gift vouchers when applicable
Arrange and replenish on a continuous basis the shop shelves and ensure that the shop floor and shelves are kept clean and tidy at all times
Watch for and prevent security risks and thefts and escalate occurring incidents to the hierarchy in a timely manner in order to avert loss
Perform physical and electronic inventory of shop products on a regular basis as per Company guidelines in order to ensure accurate stock keeping
Specific for Fashion : Arrange and display received merchandise under the direction of the
Merchandiser / Shop Manager; change tag prices of products during promotion periods or as needed
Specific for Fashion : Take measurements for any needed alteration, assign price according to set price list, fill the alteration book, and notify tailor of the amendments
Specific for Multimedia : Up-sell and cross-sell products and services in order to reach hourly and daily sales targets Specific for Multimedia : Inform Department Manager of unavailable and nonperforming products
Specific for Multimedia : Merchandise products under the appropriate sections according to sales trends, date of release, and as per the Department Manager recommendations.
Qualifications, Experience, Knowledge