Financial Software Consultant
Comsys Software
Cairo, EG
منذ 10 ساعات

Job Technical Requirements

  • Troubleshoot and respond to system problems / requests by providing detailed resolutions to supported customers within the pre-determined time frame of the contracted service level agreement.
  • Effectively document cases clearly and concisely with actionable steps taken in the Tickets system following established procedures.
  • Follow through with customers whose issues are not closed to Identify solutions to work around open issues / problems that are under investigation or pending resolution to the tickets assigned by a Team Lead or Manager.
  • Manage work performance to meet goals and objectives outlined in the individual performance plan.
  • Actively participate in training programs as assigned by a Team Lead or the Manager.
  • Work effectively with other teams and help Desk team to resolve customer issues regarding fast respond, reliability, and availability
  • Perform other / additional duties and projects that may be periodically assigned.
  • Job Qualifications

    Bachelor Degree in Accounting.

    3+ years of experience in a similar role.

    Good command of English.

    An excellent communicator, self-motivated and smart.

    Good understanding of business know-how.

  • Flexible and adaptable to customer needs.
  • Excellent interpersonal skills.
  • قدِّم طلب ترشيحك
    بريدي الالكتروني
    بالضغط على "واصل" ، أعطي موافقة نيوفو على معالجة بياناتي وإرسال تنبيهات إلي بالبريد الإلكتروني ، على النحو المفصل في سياسة خصوصية لـ نيوفو . يجوز لي سحب موافقتي أو إلغاء الاشتراك في أي وقت.
    واصل
    استمارة الطلب