Job Technical Requirements
Troubleshoot and respond to system problems / requests by providing detailed resolutions to supported customers within the pre-determined time frame of the contracted service level agreement.
Effectively document cases clearly and concisely with actionable steps taken in the Tickets system following established procedures.
Follow through with customers whose issues are not closed to Identify solutions to work around open issues / problems that are under investigation or pending resolution to the tickets assigned by a Team Lead or Manager.
Manage work performance to meet goals and objectives outlined in the individual performance plan.
Actively participate in training programs as assigned by a Team Lead or the Manager.
Work effectively with other teams and help Desk team to resolve customer issues regarding fast respond, reliability, and availability
Perform other / additional duties and projects that may be periodically assigned.
Bachelor Degree in Accounting.
3+ years of experience in a similar role.
Good command of English.
An excellent communicator, self-motivated and smart.
Good understanding of business know-how.
Flexible and adaptable to customer needs.
Excellent interpersonal skills.