About the Job
Providing a pro-active, prompt, reliable, and professional personalized service to customers in the area of customs clearance processes
Act as link between our customers & Gateway customs clearance department
Respond to internal and external customer requests for the held shipment at customs in a timely and professional manner to ensure held shipments are processed to achieve optimum clearance times
Ensure global service excellence by achieving productivity
Trace performance and quality targets
Provide customers with a pro-active customer service including : - Alerting customers to service failures. - Alerting customers to delays in Clearance
Adherence to approved gateway operations / special clearance - Service Level Agreement.
Assist with resolution of the trace files where the problems specifically related to customs issues to support the prompt resolution of the files
To provide statistics and analysis to gateway manager to allow making informed decisions related to customers’ requests
Foster team approach with all fellow team members to achieve yearly department objectives and targets
Perform daily updates on timely manner
Handling customers complaints and special requests or any urgent collections or deliveries even at odd times
Develop and maintain good working relationships with the customs authorities and airlines to facilitate the airport operations.
Organize the team and manage ground courier’s substitution.
Facilitate the flow of information horizontally and vertically
Identify training needs for the team members and continuously improving their skills and capacity.
Train, Monitor, and develop direct reports
Set KPIs and conduct annual performance evaluation for direct reports
Handle and control receiving process at the airport and monitors the clearance process to ensure its done according to the country local customs regulations
Adhere to company HSSE, compliance and sustainability corporate policies
Handle special projects when needed
Identify and resolve repetitive service failures and human errors and facilitate continues improvement.
4 to 6 years
Not Specified at least
Logistics and Supply Chain Package / Freight Delivery Transportation
Job Roles : Job Requirements
Job requirements :
Bachelor's degree Holder( Business Administration or Equivalent )
Fluent English & Arabic Language
Excellent Communication Skills
Excellent Problem Solving Skills
Non Egyptians are requested to bring work permits.
2-3 years’ experience in Custom Clearance (Egyptian procedures)
2 years’ experience in Customer Service