Express Operations Leader (Formal Clearance)
Aramex International
Cairo, Egypt
منذ 3 يوم
source : WUZZUF

About the Job

Providing a pro-active, prompt, reliable, and professional personalized service to customers in the area of customs clearance processes

  • Act as link between our customers & Gateway customs clearance department
  • Respond to internal and external customer requests for the held shipment at customs in a timely and professional manner to ensure held shipments are processed to achieve optimum clearance times
  • Ensure global service excellence by achieving productivity
  • Trace performance and quality targets
  • Provide customers with a pro-active customer service including : - Alerting customers to service failures. - Alerting customers to delays in Clearance
  • Adherence to approved gateway operations / special clearance - Service Level Agreement.
  • Assist with resolution of the trace files where the problems specifically related to customs issues to support the prompt resolution of the files
  • To provide statistics and analysis to gateway manager to allow making informed decisions related to customers’ requests
  • Foster team approach with all fellow team members to achieve yearly department objectives and targets
  • Perform daily updates on timely manner
  • Handling customers complaints and special requests or any urgent collections or deliveries even at odd times
  • Develop and maintain good working relationships with the customs authorities and airlines to facilitate the airport operations.
  • Organize the team and manage ground courier’s substitution.
  • Facilitate the flow of information horizontally and vertically
  • Identify training needs for the team members and continuously improving their skills and capacity.
  • Train, Monitor, and develop direct reports
  • Set KPIs and conduct annual performance evaluation for direct reports
  • Handle and control receiving process at the airport and monitors the clearance process to ensure its done according to the country local customs regulations
  • Adhere to company HSSE, compliance and sustainability corporate policies
  • Handle special projects when needed
  • Identify and resolve repetitive service failures and human errors and facilitate continues improvement.
  • 4 to 6 years

    Not Specified at least

    Logistics and Supply Chain Package / Freight Delivery Transportation

    Job Roles : Job Requirements

    Job requirements :

  • Bachelor's degree Holder( Business Administration or Equivalent )
  • Fluent English & Arabic Language
  • Excellent Communication Skills
  • Excellent Problem Solving Skills
  • Leadership skills
  • Non Egyptians are requested to bring work permits.
  • 2-3 years’ experience in Custom Clearance (Egyptian procedures)
  • 2 years’ experience in Customer Service
  • قدِّم طلب ترشيحك
    بريدي الالكتروني
    بالضغط على "واصل" ، أعطي موافقة نيوفو على معالجة بياناتي وإرسال تنبيهات إلي بالبريد الإلكتروني ، على النحو المفصل في سياسة خصوصية لـ نيوفو . يجوز لي سحب موافقتي أو إلغاء الاشتراك في أي وقت.
    استمارة الطلب