about the role
Analysing dept. key performance Indicators and Identifying Areas for improvement by makinguse of analytical and statistical methods in order to
o Meet or Exceed Lead Time to Connect.
o Ensure Target delivery dates are met.
o Reduce Internal lead-times
Providing Analysis and feedback to GPO to ensure processes are updated effectively.
Look for opportunities to improve department performance figures and quality of work produced.
Ensure GPO process updates are communicated and applied within Service Implementationcommunity.
Proactive tracking and reactive reporting using Dashboard and Reporting Engines.
Analyse delays caused by any SI member practice or communication.Assist Regional Heads in analysing Pipeline Report.
Categorizes major challenges (TELCO, Procurement, Customer or technical) for service improvement plans.
Post Implementation analysis, identify chronic problems.Assist support teams in isolating production road blocks due to tools issues.
Lead / Participate in Dept. improvement plans (SIP) to ensure execution till SIP closure
Perform monthly business review and present to department and regional heads.
Ability to manage multiple large projects at once.
Good knowledge of Six Sigma Certification preferred.
Excellent time management, organizational and communication skills.
Ability to work under pressure.
ITIL foundation certification preferred.
Proactive, self-motivated and determined attitude.
PMP Certification is a plus
Other business analysis certifications is a plus, CBAP® or PBA - PMI
Senior Quality Project Manager ensures that the organization's Quality Management System conforms to customer, internal, ISO, and regulatory / legal requirements.
Customer Services & Operations
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.
Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.