Quality Assurance Travel – (English)
Pillars
Cairo
منذ 5 ساعات

Quality Assurance Travel- English

  • Position Purpose : Perform quality review to ensure a high level of customer service
  • Perform quality check and audits of inbound and outbound calls to ensure adherence to policies and procedures and high level of customer service
  • Provide feedback on quality review to call center employees and management
  • Identify and monitor trends and quality risks and serve as a resource regarding quality concerns or issues
  • Collaborate with Trainer to identify training needs and assist with the training
  • Participate in continuous quality improvement initiatives
  • Serve as a resource to staff regarding quality concerns
  • Perform quality check on all contact service forms returned ensuring appropriate pricing based on schedules, contracts and member data
  • Review various reports to ensure that contact service forms have been resolved timely and accurately
  • Job Requirements :

  • Working Conditions : 9 Hours including 1 Hour Break
  • Rotational shifts 2 Days off
  • 2-year experience as a Quality / Travel at a travel agency using AMADEUS
  • Fluent in English
  • Call center experience preferably with travel background
  • قدِّم طلب ترشيحك
    بريدي الالكتروني
    بالضغط على "واصل" ، أعطي موافقة نيوفو على معالجة بياناتي وإرسال تنبيهات إلي بالبريد الإلكتروني ، على النحو المفصل في سياسة خصوصية لـ نيوفو . يجوز لي سحب موافقتي أو إلغاء الاشتراك في أي وقت.
    واصل
    استمارة الطلب