Ensure an exceptional customer experience for our customers by swiftly and accurately responding to and resolving all customer requests and queries.
Customer contact will be across all communication channels phone, email, web chat and letter.
This is a diverse and skilled customer facing role where you will be responsible for resolving all customer queries to the customers complete satisfaction without the need to refer the customer on.
This will include resolving complex and challenging situations from all customer groups individual, Corporate and Intermediaries.
Your individual performance will be a key contribution to the department achieving all targets for quality, productivity, compliance and regulation.
You will be a customer service champion, putting the customer at the centre of everything you do and putting forward ideas for the continual improvement of the customer experience
The Ideal Candidate
Academic / Professional qualifications
About the Company
Bupas purpose is longer, healthier, happier lives.
we run care homes, retirement and care villages, primary care, diagnostic and wellness centres, hospitals and dental clinics.
We also provide workplace health services, home healthcare, health assessments and long-term condition management services.
We have 32M customers globally. With no shareholders, we invest our profits to provide more and better healthcare and fulfil our purpose.
We employ 79,000 people, principally in the UK, Australia, Spain, Poland, New Zealand and Chile, as well as Saudi Arabia, Hong Kong, India, and the USA.
We have grown significantly, particularly through 2013 to 2015, when we accelerated execution of our strategic vision. We are similar in revenue and profit to Marks & Spencer, and larger than Heinz in revenue.
Because Bupa does not have shareholders it does not have a listing, but if it did it would be in the FTSE 100. Bupa is not a mutual or a charity but a company limited by guarantee that seeks to maximise its profits in order to fulfil its purpose.
With customers in virtually every country in the world and 70% of its revenues now generated outside the UK, Bupa is a truly international organisation.
Bupa's Strategic Framework
Our strategy has three pillars : Customers, People, Performance.It puts our customers front and centre in the context of todays digital age.
As a service organisation, everything we do for our customers relies on our people and partners, so being a place where people love to work is critical to our success.
This, combined with disciplined risk and capital management, is how we will deliver strong and sustainable performance .
We are looking for individuals who share in our values and this strategy, and are capable of delivering outstanding results for the business.
Bupa Global provides products and services worldwide to people who want access to premium health and care at home or as they study, live, travel or work abroad.
We provide international health insurance, travel insurance and medical assistance to individuals, small businesses and global corporate customers all around the world.
Bupa Global has over 2,000 employees and has offices in London and Brighton (UK), Dublin (Ireland), Miami (USA), Copenhagen (Denmark), Hong Kong (Greater China), and Dubai (UAE), as well as in Egypt, Mexico, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.
Bupa Global Latin America; Bupa Global North America and Bupa Global Europe.
Application process :
Timescales for reviewing applications will differ between regions, but you will always receive a response to your application.
The recruitment process itself will vary per role and region, but you will be updated along the way viaphone and email (so please look out for these!).
To view what stage of the process your application is currently at, you can alsoand view your dashboard.
Technical / function specific interview; Online profiling assessment; Presentation, written task, role play; Assessment centre.
If your application is successful and youre invited to join the team, the resourcing team will guide you through your on boarding journey.
Should you require any reasonable adjustments to be made or facilities provided to enable you to attend an interview, please do not hesitate to contact us prior to the interview atbupaglobalcareers bupa.
com, so we can make adjustments accordingly.