Accountabilities and key Role
Developing a business plan for the branch in line with Retail Management objectives and full coordination with District Manager / Network Manager / Retail Head and continuous follow up of its implementation to ensure achieving the goals.
Achieving branch sales and service quality targets as per the annual budget set and agreed with Retail Banking Management.
Implement Branch Sales Budget and business plan.
Drive, manage and track branch performance toward achieving business, sales and service quality goals and targets through marketing bank products and services and increase customer base by direct and cross selling.
Meet on a regular base with branch staff to review, assess and enhance level of sales and service.
Ensure manning the Greeter and Customer Information Officer desks as per the schedule on daily bases.
Ensure services carried out to all customers regardless of segment are up to level of customer satisfaction.
Universitydegree in business administration or finance from a reputable university
Min.8 years experience in banking, Branch management experience is a plus
Fluentin English and in Arabic.
Strongsales and services orientation.
Excellentcommunication, negotiation and interpersonal skills
Excellentcomputer skills and Problem solving skills.