about the role
The Technical Design Team Consultant is responsible for transferring customers’ requirements into a solution based on Oranges’ products and services.
For all installed customer base, act as owner of technical design from concept through quotation to subsequent ordering and implementation, including technical validation of all associated customer deliverables.
key accountabilities :
Maintain a good level of communication with allocated customer base and act as technical champion within Orange Business Services.
Liaise directly with customer or internal teams to qualify and obtain all relevant technical information for successful request, quote and order validation for MAC & project delivery
Provide full technical detail as required for the service that is being ordered (in line with the high level customer requirements captured by Sales) as specified by the Quote
Ensure service details being requested can be delivered (checking Availability, Capacity, Technical Compliance, Regulatory etc.
and create / validate pricing scenarios
Create additional validation requests (i.e. COS & SAM) and capture additional costs into the pricing scenario
Selection and validation of the access circuit quote against the service requested.
Collect, validate and document Technical Information as required
Own / Document and amend the SLA requirements
Resolution of Technical rejections from key stakeholders
Demonstrate value add in quoting phase
Respond promptly to queries pertaining to assigned orders and Quotes
Secure technical handover from PreSales
Contribute to profitability targets
Meet or exceed the targets set by the management with regards to order processing, technical clarifications and personal development
Accountable for on time technical validation and reduction of the Lead Time to Connect
Authority to initiate escalations to local team leader
Initiate and validate the Technical Order entry in Service delivery tools
Contribut to the digitalization and automation of the Quote-To-Bill process
Ability and softskills :
Customer facing skills with demonstrable experience
Demonstrate initiative in proactively identifying and resolving problems that can potentially jeopardize the service due date and service quality
Excellent organizational and planning skills
Project Management skills
Time management skills and able to balance multiple projects & tasks
Reasonable commercial acumen
Excellent communication and interpersonal skills
Independent self starter, Can Do , customer-focused attitude
knowledge and technical background :
Service Delivery processes and organization
TCP / IP, VPN, MPLS, Remote Access protocols, SDN
Messaging, Voice / IPT and Security services
Education, qualifications, and certifications :
Degree / Equivalent in telecommunications or IT field
Fluent in both spoken and written English
Experience working with and designing RIP, OSPF, EIGRP and BGP routing protocols
Cisco Certified (or equivalent experience) to CCNA CCNP / CCDP preferred
Voice / IPT, Messaging or Security experience beneficial
Excellent knowledge of OBS solutions and services
Preferably 4 years or more technical experience in telecommunications / service provider arena
Previous success in a customer facing technical support or pre-sales role
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.
Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.