Role Objective :
Supervision of voice core domain and services across CS & IMS Core Networks and User Data management systems; in order to guarantee high level of availability reliability and efficiency.
The role includes supervising managed services teams in order to achieve assigned targets within agreed on SLAs.
Role Responsibilities :
Supervise the Control and coordination of the implementation procedures related to operation, preventive maintenance and troubleshooting of core Network.
Supervises acceptance tests for core nodes as per Etisalat’s specifications / standards and vendors’ recommendations to ensure the best performance.
Supervise the upgrading of the Core nodes (MSCS. MGWs, STPs, HLRs, GMSCs & EIRs, CSCF, SBG, MTAS, IPWORKS, EME, UPG and HSS) to make sure upgrade is following Etisalat Procedure.
Supervise the evaluation HW / SW faults in order to identify areas of concern / criticality and take it up with vendor, & follow up with vendor on the CSRs
Reviews reports on operations and maintenance parameters including Hardware and software fault reports in order to identify areas of concern and take it up with vendor.
Supervise testing new features and services on the model network to assist in the decision taking.
Supervise Handling all configuration on all Core network nodes to ensure alignment with Company’s standards.
Supervise the integration of VAS & IN nodes in order to introduce new services.
Solves problems raised by Revenue assurance department to ensure alignment with the department’s objectives and goals.
supervises troubleshooting the complaints received from call center to ensure customer satisfaction.
Define the roaming database in different Core nodes.
Supervise troubleshooting any failing roaming scenario escalated from roaming team to ensure customer satisfaction.
Coach subordinate to evaluate their performance and carry out necessary counselling to ensure acceptable level of work productivity.
Increase subordinate’s satisfaction by identifying their problems & finding ways to solve without opposing to business needs.
Identify training needs of subordinates in co-ordination with Training & Development Division to enhance their skills and attitudes.
Participate in the preparation and evaluation of the RFP of new systems across different departments to help in the decision making.
Qualifications Essential :
Bachelor Degree of Electrical Engineering (Major, Electronics & Telecommunications Engineering).
Various vendors experience.
Minimum 5 years of experience with proficiency in the field of CS core network equipment and in mobile operators / vendors.
High exposure to User Data Management systems.
Familiar with IMS network.
Solid signalling background.
Using and administering network monitoring systems.
Qualifications Desirable :
Advanced Management and Leadership.
Rational Decision Making.
Principles of Project Management.