Customer Tech Support Expert
Orange Business Services
Egypt
منذ 1 يوم

About the role

Key Tasks and Responsibilities :

  • Act as the technical point of reference and mentor for the team
  • Share experience and knowledge within the team
  • Provide day-to-day guidance and coaching
  • Guide the newcomers through their induction phase
  • Technical knowledge and skills enhancement
  • Create, validate and update technical documents
  • Responsible for training delivery program (coaching and delivery)
  • Facilitating and leading technical forms for the team
  • Responsible for new customers’ and offers handover to operation
  • Responsible for autonomy improvement
  • Act as a SPOC for technical management and experts
  • About you

  • Excellent communication, interpersonal, organizational and presentation skills
  • Fluent in English (French is a plus)
  • Good consulting and problem solving skills
  • Able to work efficiently and independently to meet deadlines
  • Able to understand complex customer infrastructure and good understanding of services offered
  • Ability to work under pressure and deal with multiple tasks
  • Solid Technical knowledge knowledge in Security, Messaging and cloud services.
  • Educational Background

  • Bachelor Degree in telecommunication engineering or computer science
  • Professional Experience

  • Minimum of 1 year related work experience in customer technical support or similar organizations within telecom or IT industry
  • Department

    Customer Services & Operations

    Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.

    Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

    Regular

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