About the role
Key Tasks and Responsibilities :
Act as the technical point of reference and mentor for the team
Share experience and knowledge within the team
Provide day-to-day guidance and coaching
Guide the newcomers through their induction phase
Technical knowledge and skills enhancement
Create, validate and update technical documents
Responsible for training delivery program (coaching and delivery)
Facilitating and leading technical forms for the team
Responsible for new customers’ and offers handover to operation
Responsible for autonomy improvement
Act as a SPOC for technical management and experts
Excellent communication, interpersonal, organizational and presentation skills
Fluent in English (French is a plus)
Good consulting and problem solving skills
Able to work efficiently and independently to meet deadlines
Able to understand complex customer infrastructure and good understanding of services offered
Ability to work under pressure and deal with multiple tasks
Solid Technical knowledge knowledge in Security, Messaging and cloud services.
Bachelor Degree in telecommunication engineering or computer science
Minimum of 1 year related work experience in customer technical support or similar organizations within telecom or IT industry
Customer Services & Operations
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.
Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
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