Guest Relation Officer
Movenpick Hotels & Resorts
El Gouna
منذ 16 يوم

Key responsibilities

Read the Log Book and receive any handover from the Night Manager / Duty Manager.

Ensure all the systems are up and running within the telephone operators room, report any defects

Know which events and meeting we have in the hotel

Familiarize with the local news and major events in the city

Answer all guest information in a quick and efficient

Update and maintain files as requested by the Telephone Operators Supervisor and Front Office Manager

Maintain guest data base and feed in guest history

Attend daily briefings and training

Action any pending issues that was logged and follow up with the concerned.

Prepared guest complaints summary and communicate the same to your Supervisor.

Daily check all meetings, functions, seminars, and event that is taking place during the day

Ensure complete courtesy, friendliness and professionalism at all times, smile!

Oversee and control all collateral make sure that all collateral is as per the Hotel standards

Handle guest complaints with utmost courtesy and professionalism, report immediately to senior management.

Update Hotel information & promotions and communicate with the Front Office

Ensure proper filing system is in place for proper filing of guest records.

Maintain standards and up sell where ever possible, follow Quality Assurance check list

Any other task as requested by the Front Office Manager

Key requirements

  • German and English language is a must
  • Should be empathetic to all mood and time restrictions
  • should be creative and confident
  • قدِّم طلب ترشيحك
    قدِّم طلب ترشيحك
    بريدي الالكتروني
    بالنقر فوق "متابعة"، عطي نيوفو الموافقة على معالجة بياناتي وإرسال تنبيهات البريد الإلكتروني لي، وفقًا لسياسة الخصوصية الخاصة بنيوفو. يمكنني إلغاء اشتراكي أو سحب موافقتي في أي وقت.
    استمارة الطلب