Read the Log Book and receive any handover from the Night Manager / Duty Manager.
Ensure all the systems are up and running within the telephone operators room, report any defects
Know which events and meeting we have in the hotel
Familiarize with the local news and major events in the city
Answer all guest information in a quick and efficient
Update and maintain files as requested by the Telephone Operators Supervisor and Front Office Manager
Maintain guest data base and feed in guest history
Attend daily briefings and training
Action any pending issues that was logged and follow up with the concerned.
Prepared guest complaints summary and communicate the same to your Supervisor.
Daily check all meetings, functions, seminars, and event that is taking place during the day
Ensure complete courtesy, friendliness and professionalism at all times, smile!
Oversee and control all collateral make sure that all collateral is as per the Hotel standards
Handle guest complaints with utmost courtesy and professionalism, report immediately to senior management.
Update Hotel information & promotions and communicate with the Front Office
Ensure proper filing system is in place for proper filing of guest records.
Maintain standards and up sell where ever possible, follow Quality Assurance check list
Any other task as requested by the Front Office Manager