Technical Support Engineer
MidEast Communication Systems
Cairo, Egypt
منذ 4 يوم
source : WUZZUF

About the Job

DUTIES AND RESPONSIBILITIES :

  • Attend and participate proactively in group, department, and companywide meetings.
  • Review and respond on customer emails.
  • Review CRM system to complete assigned tasks and update projects documentation in a timely manner.
  • Diagnose and troubleshoot customers’ appliances, software, and internal network components.
  • Configure customers’ appliances and software.
  • Troubleshoot customers’ appliances and software.
  • Prepare document for on-going projects, maintenance contracts, and support calls.
  • Review and update direct manager with assigned work progress.
  • Correspond and provide high quality technical support to customers to resolve customer issues.
  • Deliver training for products on-job training, and hands-on training.
  • Prepare POC documents and presentation.
  • 2 to 4 years

    Not Specified at least

    Computer Networking Information Technology Services

    Job Roles : Job Requirements

    EDUCATION, KNOWLEDGE AND EXPERIENCE :

  • Bachelor’s degree in computer science / software engineering or information systems
  • Fluent English and Arabic, both spoken and written
  • Good understanding of company’s products and services
  • An understanding of business processes and constraints
  • Comply with department certification and education requirements as per the qualification matrix. Minimum 2 years of experience in a similar position
  • قدِّم طلب ترشيحك
    بريدي الالكتروني
    بالضغط على "واصل" ، أعطي موافقة نيوفو على معالجة بياناتي وإرسال تنبيهات إلي بالبريد الإلكتروني ، على النحو المفصل في سياسة خصوصية لـ نيوفو . يجوز لي سحب موافقتي أو إلغاء الاشتراك في أي وقت.
    واصل
    استمارة الطلب