about the role
The UC PM, as part of ESC service Transition team, is an empowered project management role with full end-to-end responsibility to deliver and control results, time, resources and quality for all Voice and Video orders which include Contact Center, Audio Conference, FCC, Business Talk VOIP, B2GasS, BTOI, LVS, OVP and telepresence.
Once the Projects / orders are signed, the UC PM is accountable for :
Must have :
The role of the UC PM is to lead a single large project, or numbers of voice or Video orders and to take responsibility for the achievement of the agreed goals and objectives.
He / she should have a strong understanding of their customers' industry, as well as a broad understanding of the Voice capabilities and products provided by Orange Business Services.
The UC PM is accountable for managing all functions acting in the Quote To Bill chain, and is mostly involved at the early stages in the process (in the internal Service Transition kick-
off meeting and in the customer kick-off meeting) to set properly the target delivery Date.
Customer Services & Operations
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.
Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.