about the role
Connectivity BOM Responsibilities and Deliverables
Ensuring the take-over of the solution from Delivery phase through Solution Operational SIGN-OFF
Check the operational model and operations readiness, network operations integrity and service / solution operability, deliverable checklist, review of operational risks.
Check any running process and validate if it’s working properly and identify the gaps to modify an existing process.
Monitor the aging tickets on the incident and change desks and tackle any improper trends that can be mitigated
Change and release management,
Supports Hand over to operation (HOTO) activities, and ensuring for any on-going project regarding technical implementation operability.
Review PIR (post implementation reporting) for any failed implementation on new releases and implement corrective actions through a SIP.
Further tasks where deep technical knowledge and understanding the design.
Critical and high visible migrations involvement, on-demand for standard migration
POC / Pilots and new design rollouts (VPO / PM for technical / architect)
Regular design meetings to review / share improvements and initiatives
Capacity and availability Management,
Ensure all availability management tasks and activities (i.e. backup and reboots) are duly completed by the teams responsible
Incident and problem management,
Not expected to be SPOC for normal operational issues, but supports as a technical consultant for major customer escalations or during crisis.
Review statistical reporting generated with Problem Management and Service Management and assist with identifying re-occurring issues, and align with contractual SLAs.
Professional Experience :
Minimum 3-5 years relevant technical experience.
Exceptional networking / communications background
At least one Professional technical qualification (CCNP or Equivalent)
Scope of technical expertise must include some the following Experience :
VPN Architecture : Overlay (LANAS), Routing (IPNet) or MPLS / BGP (ICN).
Network devices : Cisco Routers / Switches , Wireless LAN Controllers and Access Points , Nortel Connectivity Switches.
Routing Protocols : OSPF, IGRP, EIGRP, BGP4, MPBGP or RIP.
Security Protocols : IPSEC.
Legacy Protocols : PPP Dial (ISDN / PSTN) , DLSW, ALPS , SDLC, IPX, SNA
WAN Protocols : X.25, Frame Relay (FR) , ATM, Metro Ethernet and DSL.
Skills / Qualifications :
Service oriented, customer focused, and have the ability to resolve complex problems through a calculated and methodical approach.
Good interpersonal skills.
Good time management, organizational and communication skills
Ability to work under pressure.
Ability to deal with multiple tasks.
Ability to coach and mentor peers and subordinates
Ability to lead and provide direction in resolving business critical problems at the highest organizational level.
Good commercial awareness.
Presentation / Report writing skills
Ability to act as the customer representative with suppliers and vendors.
Ability to build relationships with peer and management levels both with clients and the company management
Proactive, self-motivated and determined attitude.
Excellent problem solving skills are necessary.
Flexibility in terms of working hours (On-Call will be an option based on the customer s needs)
Objective : -
A Network Business Operations Manager is responsible for ensuring coordination between Problem Management Service Operation and other Orange operational entities and assures Quality of Service for all network / Connectivity supported services on assigned customer(s).
measured against Service Level Agreements).
The Service Management teams (CSM / CSD) are accountable for overall Service management, configuration management, financial management, continuity management, availability management, reporting and managing Service improvement Projects (SIP).