Network Business Operations Manager
Orange
Cairo
منذ 14 يوم

about the role

Connectivity BOM Responsibilities and Deliverables

General,

  • Ensuring the take-over of the solution from Delivery phase through Solution Operational SIGN-OFF
  • Check the operational model and operations readiness, network operations integrity and service / solution operability, deliverable checklist, review of operational risks.
  • Check any running process and validate if it’s working properly and identify the gaps to modify an existing process.
  • Monitor the aging tickets on the incident and change desks and tackle any improper trends that can be mitigated
  • Change and release management,

  • Supports Hand over to operation (HOTO) activities, and ensuring for any on-going project regarding technical implementation operability.
  • Review PIR (post implementation reporting) for any failed implementation on new releases and implement corrective actions through a SIP.
  • Further tasks where deep technical knowledge and understanding the design.
  • Critical and high visible migrations involvement, on-demand for standard migration
  • POC / Pilots and new design rollouts (VPO / PM for technical / architect)
  • Regular design meetings to review / share improvements and initiatives
  • Capacity and availability Management,

  • Ensure all availability management tasks and activities (i.e. backup and reboots) are duly completed by the teams responsible
  • Incident and problem management,
  • Not expected to be SPOC for normal operational issues, but supports as a technical consultant for major customer escalations or during crisis.
  • Review statistical reporting generated with Problem Management and Service Management and assist with identifying re-occurring issues, and align with contractual SLAs.
  • Professional Experience :

  • Minimum 3-5 years relevant technical experience.
  • Exceptional networking / communications background
  • At least one Professional technical qualification (CCNP or Equivalent)
  • Scope of technical expertise must include some the following Experience :
  • VPN Architecture : Overlay (LANAS), Routing (IPNet) or MPLS / BGP (ICN).
  • Network devices : Cisco Routers / Switches , Wireless LAN Controllers and Access Points , Nortel Connectivity Switches.
  • Routing Protocols : OSPF, IGRP, EIGRP, BGP4, MPBGP or RIP.
  • Security Protocols : IPSEC.
  • Legacy Protocols : PPP Dial (ISDN / PSTN) , DLSW, ALPS , SDLC, IPX, SNA
  • WAN Protocols : X.25, Frame Relay (FR) , ATM, Metro Ethernet and DSL.
  • Skills / Qualifications :

  • Service oriented, customer focused, and have the ability to resolve complex problems through a calculated and methodical approach.
  • Good interpersonal skills.
  • Good time management, organizational and communication skills
  • Ability to work under pressure.
  • Ability to deal with multiple tasks.
  • Ability to coach and mentor peers and subordinates
  • Ability to lead and provide direction in resolving business critical problems at the highest organizational level.
  • Good commercial awareness.
  • Presentation / Report writing skills
  • Ability to act as the customer representative with suppliers and vendors.
  • Ability to build relationships with peer and management levels both with clients and the company management
  • Proactive, self-motivated and determined attitude.
  • Excellent problem solving skills are necessary.
  • Tenacity.
  • Flexibility in terms of working hours (On-Call will be an option based on the customer s needs)
  • Objective : -

    A Network Business Operations Manager is responsible for ensuring coordination between Problem Management Service Operation and other Orange operational entities and assures Quality of Service for all network / Connectivity supported services on assigned customer(s).

    measured against Service Level Agreements).

    The Service Management teams (CSM / CSD) are accountable for overall Service management, configuration management, financial management, continuity management, availability management, reporting and managing Service improvement Projects (SIP).

    Regular

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