Recruitment Manager
Cairo, Egypt
منذ 5 يوم


As a Recruitment Manager, you will oversee SYKES recruitment process in its entirety. This includes designing and modifying recruiting policies and procedures, recording recruiting metrics, supervising the recruitment team and monitoring the team’s performance.


  • Plans all recruitment and selection process and activities
  • Collaborate with all departments to assess staffing requirements and develop appropriate
  • action plans to implement and address them expediently

  • Ensure that new hires properly match both roles and competency profiles and are in line with
  • approved budgeted headcount

  • Maintain and regularly update job descriptions and organization chart of the company
  • Prepare monthly progress reports on the status of recruitment activities, total headcount
  • and current headcount

  • Review the offer letters to ensure its accuracy before the offering sessions
  • Ensure that the recruitment team utilizes innovative and competitive recruitment strategies
  • and processes

  • Initiate and follow up on the agreements with specialized recruitment agencies
  • Hire, develop, and motivate the recruitment team
  • Implement measurable KPIs for the department & the individuals
  • Ensure continuous feedback and improvement
  • Create a structured sourcing plan for SYKES Egypt, which meets current operations and
  • future business expansions

  • Be a Trusted Partner for the Operational teams and the other departments to ensure an
  • understanding of future growth plans and the need for pipeline creation to ensure all

    recruitment needs of the business are met

  • Unify data structure to allow consistent reporting
  • Maintain documents and record control

  • Ensure the reporting of progress and status of the plan to key stakeholders
  • Support the new client sales process during the site visits / RFP responses requiring specific
  • inputs

  • Review the recruitment processes continually with site stakeholders to ensure continuous
  • improvement and efficiency

  • Develop the Company’s employer branding by building external relationships particularly
  • with universities / schools, student organizations and communities, as appropriate

  • Develop the Company’s employer branding though social media channels
  • Liaise with other organizations for different projects such as internships and cultural
  • exchanges

  • Launch and lead SYKES Language Academy Program
  • Internal Operations colleagues such as Account / Department Managers, Team Leaders
  • Other SYKES locations including Talent Acquisition and HR colleagues at other sites and remote managers with recruitment requirements in Egypt
  • External organizations such as universities, ITIDA, Language and culture centers

    Planning - Sets standards, plans, and improves work performance. Identifies action steps and develops realistic plans needed to accomplish objectives and team goals.

    Focuses, aligns, optimizes, and improves resources and the use of resources to achieve goals.

    Execution - Manages work and work performance, holds associates accountable to effectively and efficiently complete work responsibilities.

    Demonstrates initiative, works to achieve results, meets or exceeds goals, acts on opportunities to create value.

    Building Relationships - Establishes relationships and enhances the levels of cooperation, collaboration, and trust that exist between people.

    Interacts with others personally, competently, and effectively. Establishes relationships inside and outside of the organization.

    Analysis - Proactively analyses problems, situations, and circumstances and their impacts on the business. Integrates information, guidelines, and requirements from different sources to evaluate alternatives and make effective decisions.

    Draws accurate, useful conclusions from financial, business, and quantitative information.

    Continuous Improvement - Builds understanding of stakeholders’ and organizational expectations that support operational excellence.

    Leads efforts to standardize and to improve key processes.

    Focus on Internal Customers - Builds and delivers customer-centered solutions that meet as many aspects of desired customer experiences, products, and services as possible.

    Identifies opportunities that will benefit the customer and works in partnership with the customer to drive the business forward.

    Influence - Influences and motivates others, clearly communicates appropriate information on how associates can contribute to the goals of the organization.

    Positions and explains ideas and proposals in ways that get support from others.

    Engage and Inspire - Fosters personal achievement and excellence. Articulates and inspires commitment to a vision and plan of action aligned with organizational mission and goals.

    Instils and sustains organization-wide energy and optimism, and helps others envision a greater sense of what is possible.

    Establishing Trust - Gains the confidence and trust of others through high standards of integrity, sound business ethics, and follow-through on commitments.

    Establishes open, candid, trusting relationships; treats all individuals fairly and with respect; behaves in accordance with expressed beliefs and commitments.


  • Fluency in the English language both written and spoken (C1-C2)
  • Educated to university degree level
  • At least three years’ experience in fast paced volume recruitment role, preferably in an outsourcing organisation
  • At least two years’ team management experience
  • Strong knowledge of sourcing, talent acquisition, recruitment and selection processes
  • Demonstrate the ability to build effective relationships with internal customers and external suppliers
  • Demonstrate the ability to work in a hectic environment where priorities change hourly, and deadlines have to be met daily
  • The post holder will be computer literate with strong knowledge of the Microsoft Office Suite
  • Knowledge of online candidate sourcing and applicant tracking systems would be an advantage

    Employees are required to maintain compliance with SYKES safety, security, and privacy programs. Responsible for being an active participant in the SYKES safety, security and privacy programs to protect SYKES' business operations, facilities, and physical and intellectual property and to ensure a safe and secure working environment for all SYKES' employees.


    SYKES is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies.

    Employees are encouraged to observe the highest standards of professionalism at all times and are expected to adhere to SYKES policies on ethics and integrity.

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