On-Site Support Engineer - Cairo
Schneider Electric
EGYPT
منذ 5 يوم
source : Wizbii

Position Summary

The On-Site Support Engineer is responsible to support Schneider Electric Workplace and infrastructure Equipment (including network related ones) physically on-

location at Schneider Electric facilities including but not limited to :

Workplace Equipment on site services

  • Desk-side support,
  • Hardware break and fix
  • Warranty Management (vendor and third party contract management)
  • VIP Support
  • Stock level Management
  • Non Catalogued Onsite Services (Non Standard Service Requests)
  • Infrastructure Equipment on site services

  • Eyes and Hand Support
  • Escort Services
  • Non Catalogued Onsite Services (Non Standard Service Requests)
  • Responsibilities

  • Provides Desk Side support services to end users when incidents cannot be resolved remotely through the Service Desk.
  • Provides HW Break & Fix support services to end users when hardware incidents need a replacement of defective whole unit by an equivalent one.
  • Provides Asset Tracking services for Schneider workplace equipment. Assure CMDB is updated to reflect required, accurate data for new equipment deployments, equipment reassignment, equipment returns, etc.
  • Provides Eyes & Hand support to operate technical tasks requests on infrastructure equipment, and under control of the remote administration team.
  • Deploy and manage non-network attached printers, storage devices and miscellaneous peripherals.
  • Provide physical on-site and / or remote support services for end users in remote locations.
  • Provide on-site support for any activities for server maintenance upgrades.
  • Provide L1 support for audio / visual equipment.
  • Provide technical support for special events such as annual meetings, Board meetings, training sessions, for both internal / external end users.
  • Perform and support hardware and software IMACDs, reinstallations, updates and downloads for desktops, laptops, SmartPhones / Tablets and other mutually agreed and defined devices.
  • Coordinate with external vendors for service to location infrastructure components.
  • Provide installation / relocation / disposal of network printers.
  • Provide secure location for storage of on-site tapes.
  • قدِّم طلب ترشيحك
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    بريدي الالكتروني
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