Telesales Operation Team Leader
Etisalat Global Services
Cairo, Egypt
منذ 3 يوم
source : Tanqeeb

Required Experience More than years

  • To drive the key performance indicators viz.
  • Sales units targets.
  • Conversion targets.
  • Cross-selling targets.
  • To drive the sales and quality of sales transactions monitored through evaluations done by the quality team, TL and feedback from the consumers in the form of CFM by continuous monitoring and feedback to the CSRs.
  • Ensuring that the CSRs are well versed with the product and process knowledge as assessed through the weekly assessments and other such evaluations.
  • The team leader should on regular intervals be able to analyze the performance across various parameters through properly structured MISes, identify the areas of improvement and drive them.
  • The TL is required to be able to present the performance trends and any actions required to improve the performance.
  • Identifying CSRs strengths and development needs and conduct effective performance reviews, understanding behavioral styles.
  • Organizing team events, building up team spirit, encouraging positive ideas and suggestions from the team to optimize team and work process.
  • Assuring revenue growth by cross & up-selling VAS to match customers’ needs.
  • The Team leader has to manage other non-sales parameters like attrition / attendance and productivity of the CSRs.
  • As and when required, the TL should be able to handle the client queries in a satisfactory manner.
  • The TL has to report, coordinate and hence ensure that all systems and applications required to deliver sales are functional.
  • More than years

    Not Specified at least

    Outsourcing / Offshoring Telecommunications

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