Sr. Supervisor, Loyalty Programs
Orange
EGYPT
منذ 3 ساعات
source : Wizbii

about the role

  • Manage and grow a partnership network, as well as setting up New agreements and contracting with 3rd parties.
  • Manage projects and interact at all levels of management internally (with multiple teams) and externally.
  • Uphold and improve existing processes relating to invoicing / payments of 3rd parties, as well as customer complaint management.
  • Create clear traceable Loyalty propositions and activities to help measure and maintain customer satisfaction and brand loyalty.
  • Initiate on going loyalty promotions, events and gifts tested and validated operationally prior to and post proposition launch.
  • Responsible for working with research and Shops representatives and back office teams to identify program members’ feedback on any new proposition or offer launched either by Orange or its competition.
  • Gather relevant sales, operational, customer results post launch.
  • Develop and produce regular analytical reports and dashboards to ensure proper management of the program budget and other resources.
  • Collaborative working with all related teams within and outside orange to authenticate the overall customer experience end to end before launching any initiative.
  • Create clear traceable Loyalty propositions and activities to help measure and maintain customer satisfaction and brand loyalty.
  • Design and maintain operational processes that enhance the experience of members of the Loyalty Programs and raise their satisfaction.
  • Initiate on going loyalty promotions, events and gifts tested and validated operationally prior to and post proposition launch.
  • about you

  • Bachelor degree from a recognized university in one of the following fields : Business Administration or Marketing.
  • Minimum 4 years of experience in the telecommunications industry or in a Marketing position.
  • skills

  • Very good English both spoken and written.
  • Very good computer skill.
  • Strategic and concept development skills.
  • Negotiation and communication skills.
  • Customer centric person.
  • Team working spirit.
  • High attention to detail and quality focus.
  • Networking - builds relationships, able to work collaboratively across the organization and with external partners.
  • Results Orientated - absolute delivery focus, strong desire to deliver bottom line results and passionate and resilient.
  • Regular

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