Over the past 20 years, Amazon has reinvented on behalf of customers and has become one of the largest internet retailer and marketplaces in the world.
Through our entrepreneurial culture, Amazon has developed new technologies, products and enterprise services for the benefit of our customers.
NPMC (Network Performance Management Center) will be a central command and control center for Execution’ across Amazon MENA Ops network.
It will ensure hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs.
In case of any exceptions, NPMC will step in to resolve the issue and keep all the stakeholders informed on the proceedings.
Along with this tactical problem solving, NPMC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations.
This second aspect involves network monitoring and significant analysis of network data. Overall, NPMC will play a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time.
Responsibilities of a NPMC PM
We are looking for an experienced Program Manager to coordinate and lead efforts across operations, technology, program and global counterpart teams.
This person will setup the NPMC function from scratch for MENA Ops. This person will have an analytical / data-driven problem solving approach and will be a strong people manager.
A Program Manager is expected to have deep functional knowledge, ability to design new program frameworks / processes and running defect reduction and performance improvement programs.
This person should be proficient in identifying input and output metrics to gauge the success of their function. In this role, he / she will work with business and operations team to analyze historic results, challenge status quo and make business recommendations to senior management based on those analyses all in an environment of rapid growth and increasing complexity.
The Program Manager will drive improvements to the reporting tools, methods, and processes utilized by the team to increase the availability and granularity of actionable data to internal and external partners.
The Program Manager will also lead a small team of Transportation Specialists to achieve centralized operations and will work towards on-boarding additional support for Ops while constantly improving productivity of the team.
The successful candidate must have very strong analytical skills and must be an expert in excel. Working knowledge of SQL and analytical platforms like R / Python would be an added advantage.
He / she will be comfortable working with large volumes of data. He / she will have excellent communication and stakeholder management skills, outstanding analytic insight, and be a passionate advocate of operations team to other stakeholders.
He / she will drive towards simple, scalable solutions to difficult problems, have excellent project-management skills, and be able to communicate complex analytical results, both written and verbally, in a clear and easy-to-understand way.