In order to increase sustainable proven value for both our customers and Nagwa, the Customer Success Specialist will contribute to customer retention by making sure they are satisfied with the products and services they receive.
Furthermore, they shall address their concerns, inquiries and suggestions in order to achieve a fluent communication and a strengthened business relationship
Help customers setup and initialize their newly purchased products.
Contribute to the development and implementation of well-planned customer on-boarding.
Provide customers with all product support needed.
Contribute to develop and maintain a strong relationship with customers to increase loyalty and retention.
Address customer’s complaints, suggestions and requests.
Provide proper training and education to customers on Nagwa products and services whenever needed.
Assist with customer contracts renewals.
Monitor and report all customer activities, issues, requests, and feedback to management.
Qualifications & Work Experience
Bachelor’s degree in any field.
1-2 years of relevant experience.
Excellent command of English.
Job Behavioral Competencies
Excellent verbal, written, and interpersonal communication skills.
Customer service orientation.
Planning and organizing skills.
Self-driven and proactive nature.
High computer literacy and ability to learn new software.