Reports To : Test Center Manager (or Supervisor)
Manages : No direct subordinates
Primary Function : Test Administration
The test center administrator (TCA) proctors tests at company-owned test centers, and is also responsible for operations at the test center.
The TCA must be results-oriented since his / her primary function of the TCA is to ensure that tests are delivered successfully in a timely, secure, and professional manner.
Organizational Objective :
Prometric is a dynamic organization that is committed to being the world’s leading educational assessment technology company.
The TCA, by delivering tests effectively, will contribute to cost control and increased revenues. Prometric expects the TCA to be someone customer service-
oriented, comfortable with direct contact with people (mostly students), is accurate in their work, accept responsibility, and capable of handling problems and crises.
Essential Duties and Responsibilities :
1. The Test Center Administrator (TCA) will mainly proctor test candidates. Proctor duties include but are not limited to :
a. Take required security precautions when candidate arrives for testing by checking two forms of identification, taking an image capture and collecting vouchers, when applicable.
b. Check in candidates, escort them into testing area, and instruct examinees on use of computer.
c. Monitor candidates while they are taking their tests.
d. Sign candidates out of testing room when testing is complete, or for breaks.
e. File irregularity reports for unusual situations.
f. Provide security at the testing facility. Ensure all locks and security systems are properly used. Responsible for holding keys to the testing facility.
g. Respond to temporary crises and difficult situations; e.g., technical malfunction. Act as representative of Prometric and proxy for the testing client.
2. Receive candidate telephone calls, and provide appointment confirmations and directions to the test center. The TCA must have a customer focus as he / she will be working with candidates who will be under a great deal of stress.
The TCA must be able to deal with adverse situations.
3. Operate computer software and other test center equipment. Become expert with Prometric’s test administration software.
Support operations and technical personnel with the data communications. TCA may be asked to operate a video camera, VCR, digital camera, telephone system, and alarm system.
4. Other customer service, operational, administrative, or ad hoc duties directed by the Test Center Manager.
5. Responsible for achieving corporate standards. Participate in subsequent evaluations.
Experience / Education : Bachelor degree of any decipline. One to two years of related experience and / or training / internships or an equivalent combination of education and experience.
Some supervisory experience is preferred. Must take a two weeks training to be certified by Prometric's certification program to administer tests.
In-house training through the local Test Center Manager.
Computers : Knowledge of basic PC operations and Windows. Familiarity with Microsoft Word and Excel is preferred. Exposure to computer hardware and networks.
Languages : Must speak English fluently plus the local language where the Technology Center is located. Must be able to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
Reasoning ability : Ability to apply common sense understanding and carry out instructions furnished in written, oral and diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Personal qualifications : Administrators must display a professional attitude and will be expected to do whatever is reasonable to successfully deliver tests.
They must be mature, reliable individuals with personal integrity. We consider a strong customer focus as a necessary attitude for our employees, to make certain that the test candidate has a satisfactory computer-
based test experience. As an Administrator you represent the company and its clients. You should be accountable and results-
oriented. Finally, you must be a team player.
Physical demands : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to enable individuals to perform the essential functions.