Leading the smooth operation of providing our customers with the needed support through our various channels (Phone, email and chat)
Leading the smooth operation of content moderation ensuring that the platform content is of needed quality as well as our customers safe and protected from fraud in the best of our abilities.
Designing the KPI’s of the various operational functions to serve the higher objectives
Develop service procedures, policies and standards
Analyze operational data to overlook trends as well as to take data driven decisions.
Recruit, mentor, coach and develop operational teams and nurture an environment where they can excel through encouragement and empowerment
Keep ahead of industry developments and apply best practices to areas of improvement
Control resources and utilize assets to achieve qualitative and quantitative targets
Adhere to and manage the approved budget
Report and communicate with the different stakeholders in Dubizzle
Collaborate and work with all the tool providers and communicate needs as well as enhancement opportunities
Microsoft Excel , word , PPT
Generating reports and analyzing results into actionable steps.
Qualifications & specialist skills
Ability to lead a large team towards a common mission
Ability to question status quo when needed and always be on the look for improvements and optimizations.
Ability to make business informed as well as data informed decisions
Strong communication skills and clear ability to deliver information
Problem solving / innovation
English proficiency in writing and speaking is a must.
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