Customer Project Coordinator
Vodafone UPLIFT
cairo, EG
منذ 2 يوم

Contract Type : Fixed Term Contract

Fixed Term Contract

Our purpose at Vodafone is to connect for a better future. As a Global Communications Technology company, we put the customer at the heart of everything we do.

We are forever challenging, pushing boundaries and discovering innovative ways to connect our customers with their digital societies.

We connect people, businesses, and communities across the globe to create the future. We earn customer loyalty, experiment, learn fast and get it done, together.

Join our journey as we connect for a better future. Ready?

Role purpose :

The Project Coordinator provides project or programme support and administration function, to customer facing project, programme and managers, which enables the project or programme manager to deliver a wide range of customer facing solutions and services to our Enterprise customers.

The Project Coordinator is customer facing for standard / simple end to end delivery with direct relationships with the customer.

Responsibilities to include the day to day tracking and managing of risk, issue and change logs and delivery plan, this will require working closely with operational areas within Vodafone and 3rd Party Partner Suppliers, using negotiation, coordination, facilitation and communication skills, working proactively.

Key accountabilities and decision ownership : -

  • Creates and executes project work, in a (virtual) cross-functional project team; plans and revises as appropriate to meet changing needs and requirements.
  • Coordinate projects with multiple functions and / or work streams by applying project management methods, best practices.
  • Ensures responsibilities, activities and deliverables are clear and documented for each resource allocated to a project
  • Responsible for the delivery of the assigned work packages within the agreed budget.
  • Ensures project documents are complete, current, and stored appropriately
  • Document processes, create process descriptions and work instructions
  • Reviews deliverables prepared by the project team before passing to client.
  • Provides regular and accurate reporting to keep the customer, partners and internal stakeholders updated with project status and key risks
  • Stakeholder management coordinate with the management team on the delivery of critical milestones in the project which have significant impact on the project deliverables
  • Risk and issue management highlight any arising risks, provide mitigation plan, also bring any issues up and implement problem solving techniques to resolve these issues
  • Core competencies, knowledge and experience :

  • Project management / Understanding of delivery methodology
  • Effective communicator to internal / external stakeholders.
  • Understanding of Key technology solutions.
  • Able to manage at mid-level across multiple cultures
  • PMP, Prince2- considered a plus
  • Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded.

    We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business.

    We actively encourage everyone to consider becoming a part of our journey.

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