About the Job
A service Delivery Manager (Project Manager) is required to support the successful delivery of DTPS contracts to enterprise clients.
He / She will be responsible for the production of Management Information and the measurement of key controls working directly with the operations team to ensure the effective delivery of the service and achievement of service levels.
The incumbent will be the single point of contact for reporting and a number of Service Operation processes including Incident Management, Problem Management, Service Level Management, Knowledge Management and Event Management.
In addition, He / She will be required to ensure compliance to the relevant contractual governance & control requirements.
The team is leveraged across several central / local government contracts with each team member having a primary focus on a single contract.
Documentation & audit Provide daily / weekly / monthly Management Information related to Incident Management / Service Level Management Provide daily / weekly / monthly Management reports related to the project performance and progress.
3 to 5 years
Not Specified at least
Publishing and Printing
Job Roles : Job Requirements
Ability to analyze relevant information to make quality decisions,ability to build and develop relationships with people at all levels.
Numerate Competent in the use of MS Office suite.
Personal drive and motivation to succeed.
Demonstrate ability to self-develop.
Role model in personal behavior and performance standards.
Flexible and able to cope under pressure.
Good communication skills are required to deal with partners and any experience working with non-regional clients would be advantageous.